Postpaid Support

Support Detail

How do I purchase or subscribe to the Hotspot Pass?

To purchase the Hotspot Pass, log on to your MyDigi app. Alternatively, dail *200*2#.

Is there an expiry date for the hotspot pass purchased?

Yes, the pass is valid for 30 days only. Any unused balance on the quota cannot be carried forward and will be forfeited after 30 days.

My Digi Postpaid 100 Infinite is bundled with 20GB hotspot quota, can I still tether if I use up the quota?

You will need to purchase the Hotspot Pass for RM10 per subscription, to continue tethering.

My Digi Postpaid 150 Infinite is bundled with free tethering, will I be able to enjoy free tethering permanently?

Yes, you will be able to enjoy free tethering permanently, as long as you remain on the plan.
 

How many devices can I connect using the Hotspot Pass?

You can tether your Hotspot with a maximum of five (5) devices at one time.

How many Hotspot passes can I purchase in a month?

You may purchase as many Hotspot passes as you want in a month. However, please note that you may exceed your monthly credit limit.

Can I use the new Digi Postpaid Infinite plan to access the Internet when I am roaming? Will I be charged extra?

Yes, you can use the new Digi Postpaid Infinite plan to access the Internet when you are roaming. You can opt for Roam Like Home package (for 10 countries) at RM10 per month for Digi Postpaid 100 Infinite while free for Digi Postpaid 150 Infinite. Or you can opt for daily unlimited Internet roaming (from RM36/country/day) at selected countries/mobile operators. For more information, please visit our https://www.digi.com.my/shop/roaming-idd/roaming .

Can I use the unlimited minutes and bundled SMS under the new Digi Postpaid Infinite plan when I am roaming?

All unlimited minutes and bundled SMS under the new Digi Postpaid Infinite are applicable for domestic usage only i.e. to Malaysian networks. Roaming usage will be charged in addition to your monthly fees as per standard rates, Pay-As-You-Use basis.

What are the roaming charges for voice calls?

You are entitled to enjoy 50sen/min roaming call local at selected countries, if you roam with specific partners. For more information, please visit our International Roaming Rates section.

How does the ‘Unlimited Calls‘ under Digi Postpaid Infinite work?

Every day you get to enjoy Unlimited Voice Calls to both Digi and other mobile operators including fixed lines (excludes video calls, special numbers, and calls to toll-free number 1-300). The Unlimited Calls are applicable for domestic usage only .i.e. to Malaysian networks.