Digi Postpaid Support

Support Detail

What are Add-On Deals?

Add-On Deals allow you to enjoy savings on devices and services of your choice when you sign a 12- or 24-month contract with Digi.

What products or services are available as Add-on Deals?

You may select from a range of add-ons, which vary according to your Digi Postpaid plan:

1. Devices on PhoneFreedom 365 plans

2. Devices on normal contracts

3. Internet Top-Up

4. Digital Services

5. Mobile Broadband

6. Roam Like Home

Who can sign up for Add-on Deals?

Add-on Deals are only available to subscribers on the new Digi Postpaid plans and their supplementary lines.

How long is the contract duration if I sign up this Add-on Deals?

Add-On Deals mostly come with a contract tenure of 12 months, except for PhoneFreedom 365 contracts which are on a 24-month basis.

Where can I sign up for Add-On Deals?

You may purchase it on Digi Store Online, walk-in to any Digi Store, Digi Store Express or Digi Postpaid dealer to subscribe for an Add-on Deal.

Can I sign up for more than one Add-On Deal at the same time?

No, each Digi Postpaid line is only eligible to sign up for one (1) Add-On Deal at any given time.

Can my Family lines sign up for Add-On Deals too?

Yes, Family lines can sign up for Add-on Deals, up to a maximum of four (4) per NRIC or Passport holder.

What Add-On Deals are available on the new Digi Postpaid plans?
 Principal LinesFamily Supplementary Lines
Contract Offering

Digi

Postpaid

40

Digi

Postpaid

60

Digi

Postpaid

90

Digi

Postpaid

120

Digi

Postpaid

150

Family

40

Family60

 

Family

90

Device: PhoneFreedom

365

   
Device: Normal Contract    
Internet Top-Up

Digital Services Rebate

    

Mobile Broadband

     

Roam Like Home

  

 

For full details, please visit Digi Postpaid.

I am currently subscribed to an older Digi Postpaid Plan. Can I sign up for an Add-On Deal?

As Add-On Deals are only available to subscribers on the new Digi Postpaid plans, you may opt in by first changing your plan to the new Digi Postpaid Plans at any of our Digi Stores, Digi Store Express, Digi dealers nationwide and Digi Store Online.

What if I terminate my Add-on Deal contract before the contract period is up?

Early termination of contracts will be subjected to penalty fees which may be paid at any Digi Store, Digi Store Express or Digi Postpaid dealer. More information below:

Contract Types

OfferingPenalty Charges

Devices

PhoneFreedom 365

(Device RRP - Device Advance Payment)/24 x No. of months

remaining on contract) + RM100 administration fee

Normal Contract

Fixed fee of RM300 (Digi Postpaid 60)

Fixed fee of RM200 (Digi Postpaid 90)

Fixed fee of RM100 + (Monthly Postpaid Fee x 50% x remaining months) (Digi Postpaid 120 & Digi Postpaid 150)

Internet Top-Up

Savings on internet

top up

Flat fee RM30

Digital Services

Rebates

Google Play, Apple

App Store &

EasyAdd Rebate (excl. RGG)

Flat fee RM30

Roam Like Home

Savings on Roam

Like Home

subscriptions

Flat fee RM30
Mobile Broadband

Free Broadband 12

months

Flat fee RM30

 

I am approaching the end of my Add-On Deals contract. Can I sign up for the Add-on Deals again?

Yes, you may resubscribe to the same or different Add-On Deal once the duration of your contract is completed.

How do I enable the Play Store, App Store, EasyAdd (excl.RGG) rebates via Direct Operator Billing (DOB)?

After opting into an add-on contract, follow the below steps to ensure you receive your rebate in your Digi bill for the next 12 months after signing up your contract.  

For Google Play:

  1. Select the hamburger menu on the Google Play page. 
  2. Select ‘Payment Methods’. 
  3. Select ‘Use Digi billing’ and enable. 
  4. Once enabled, proceed to purchase the desired application. 

For App Store:

  1. Click on your Apple ID Account picture in the App Store Homepage.
  2. Click on your profile.
  3. Go to your account setting and select ‘Manage Payments’.
  4. Select ‘Add Payment Method’.
  5. Select ‘Mobile Phone’ and desired Mobile Number.
  6. Enter your details.
  7. Click Done to complete.
  8. Once enabled, proceed to purchase the desired application. 

For EasyAdd:

  1. Select your product of choice on the EasyAdd website at https://www.easyadd.my/.
  2. Select your desired package.
  3. Once landed on checkout page, select “Pay with Digi”.
  4. Enter TAC you received via SMS.
  5. After confirmation of payment, you will land on the How to Redeem page.
  6. You will receive an SMS & email confirming the subscription.
  7. The rebate will appear automatically in your Digi Postpaid bill for the 12 months of your contract duration.