Digi Postpaid Support

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What is the contact period for normal contract?

The normal contract period could be either 12 or 24 months depending on the device model you sign up for.

Where can I sign up for the normal contract?

You can sign the normal contract at any participating Digi Store, Digi Store Express, Digi Dealer or Digi Online Stores.

Who is eligible to sign up for this normal contract?

This offer is applicable to new line registrations, port-ins, prepaid to postpaid conversions and existing Postpaid change of plan. Note that for Prepaid to Postpaid customers, minimum tenure of 60 days in Digi Prepaid is required.

I am an existing Digi Postpaid subscriber, am I eligible for this normal contract?

Yes, as long as you have less than 4 existing contracts with Digi under your NRIC

I am currently subscribed to another mobile operator. Can I switch to Digi by subscribing to this normal contract and without changing my current number?

Yes, you can switch to Digi by subscribing to this normal contract and keep your current number.

I am a Digi Prepaid subscriber. Can I subscribe to this device normal contract without change my number?

Yes, you can convert from Digi Prepaid to Digi Postpaid without changing your number. Do note that a minimum tenure of 60 days with Digi Prepaid is required.

If I convert my Digi Prepaid to this device normal contract, will my prepaid credit be carried forward?

Yes, your prepaid credit (up to a maximum of RM100) will be carried forward and used to cover your bill for the upcoming months.

I am a foreigner. Can I subscribe to this normal contract?

Yes, a deposit of RM500 is applicable.

Do I have to make an advance payment when I purchase this normal contract?

Yes, a plan advance payment (equal to your one month’s plan rate) and a device advance payment will be required for this device bundle contract subscription. Nevertheless, the device advance payment will be rebated to your bill over the contract period.

Will there be a penalty if I terminate within my contract period?

Yes, a penalty for pre-mature termination is applicable.