Postpaid Support

Support Detail

What is Internet Top Up? Why do I need it?

Internet Top Up allows you to purchase additional Internet quota. This will come in handy if you wish to continue surfing even after you have exhausted your monthly Internet quota before the end of your billing cycle.

What are the available Internet Top Up packages?

Dial *200#, visit http://digi.my/topup to get your Internet top ups!

May I purchase an Internet Top Up before I have exhausted my monthly Internet quota?

Yes, you may.

I have unused Internet quota under Internet Top Up. Can I carry it forward to the next month or transfer it to another account?

No, all unused Internet quota under Internet Top Up cannot be carried forward nor transferred. Your unused Internet quota may be forfeited at the end of your current billing cycle, depend on the Internet Top Ups that you purchased.

How many Internet Top Ups can I purchase in a month?

You may purchase as many Internet Top Ups as you want in a month. However, please note that you may hit your monthly credit limit, and that any unused Internet quota will be forfeited at the end of the billing cycle.

How do I check the balance of my Internet quota?

To check the balance of your Internet Quota, log on to MyDigi. Alternatively visit http://digi.my/topup or simply dial *200#.

How long will it take for my Internet Top Up to activate?

Upon a successful purchase, it may take up to 10 minutes for your Internet Top Up to activate.

I would like to purchase an Internet Top Up, but I have reached my monthly credit limit. What should I do?

You should settle your outstanding bills before you purchase an Internet Top Up.

I have not exhausted my allocated monthly Internet quota, but I have purchased an Internet Top Up. Which quota will be consumed first?

The sequence of Internet quota consumption will be as follows:

  1. Quota from Free 1GB Productivity (available until 31 December 2020)
  2. Quota from Free Weekend Internet (if any and usage is on a Weekend)
  3. Quota from Free YouTube (if any)
  4. Quota from any one-off Freebies (if any)
  5. Quota from daily recurring Freebies (if any, example Internet Bonus 365)
  6. Quota from monthly recurring Freebies (if any, example Loyalty Bonus)
  7. Quota from one-off Internet Top Up purchase
  8. Quota from monthly recurring Top-up purchase
  9. Quota from bundled All Day / Base Internet
Can I use Internet Top Up while roaming?

No, you cannot use Internet Top Up while roaming.