Prepaid Support

Support Detail

Who can purchase the Internet Cili Padi Bonus Pass?

All Digi Mobile Prepaid customers are eligible to purchase the Internet Cili Padi Bonus Pass .

How do I purchase the Internet Cili Padi Bonus Pass?

You can purchase the Internet Cili Padi Bonus Pass  via MyDigi > Add-ons or by dialing *116*2# and following the steps.

How do I get the biGBonus 1GB which is valid for use from 1pm to 7pm?

You will get it automatically after you purchase the Internet Cili Padi Bonus Pass (i.e. no redemption required). From 1pm to 7pm, the biGBonus quota will be utilized first before the rest of your Internet quota.

What happens if I purchase the Internet Cili Padi Bonus Pass after the biGBonus 1GB time band (e.g. 8pm)?

As the Internet Cili Padi Bonus Pass is valid for 24 hours, you will get to enjoy the biGBonus 1GB on the day of purchase or on the following day, as long as it is still within the 24-hour time frame.

 
Scenarios of Different Purchase Times
Customer purchases it at 11am
1
Customer purchases it at 11am
The customer can use the biGBonus 1GB from 1pm – 7pm on that same day.
2
Customer purchases it at 3pm
The customer can still use the biGBonus 1GB from 3pm – 7pm on the day of purchase. If there is still remaining unused quota, the customer can continue to use it from 1pm – 2.59pm the following day.
3
Customer purchases it at 8pm
The customer can use the biGBonus 1GB from 1pm – 7pm the following day.
What is the validity period of the Internet Cili Padi Bonus Pass?

The Internet Cili Padi Bonus Pass expires 24 hours after purchase.

Can I still purchase these Internet Cili Padi Bonus Pass if I already have an existing Internet plan?

Yes. You can purchase the Internet Cili Padi Bonus Pass on top of your existing Internet plan.