Prepaid Support

Support Detail

What are the unique selling points of Digi Prepaid LiVE?

Digi Prepaid LiVE gives you:

-Free 10GB High Speed Internet for Video and Music Monthly for YouTube, Spotify and many more partners

-Free Calls and SMS to 6 Buddyz™

-Free Basic Internet

Who is eligible to buy Digi Prepaid LiVE?

Any new/existing prepaid subscriber.

I am an existing Digi Prepaid subscriber, can I switch my line to Digi Prepaid LiVE and maintain my current mobile number (change of plan)?

Yes, only existing Digi Easy and Smart prepaid subscribers can convert to Digi Prepaid LiVE. There are no charges to convert to Digi Prepaid LiVE. To change your plan, just dial *128*1*4#. However, note that any internet plan subscription, FREE data and existing Buddyz configured will be reset.

I am not a Digi Subscriber, can I switch to Digi Prepaid LiVE and maintain my current mobile number (Mobile Number Portability – MNP)?

Yes, you may port–in to Digi Prepaid LiVE and still keep your number. MNP is now available online.

I am a Digi Postpaid™ subscriber, can I change to Digi Prepaid LiVE (Postpaid to Prepaid conversion)?

Yes, you may perform Digi Postpaid™ to Digi Prepaid LiVE conversion. To perform conversion, just head over to any Digi Stores.

How much is the Digi Prepaid LiVE pack?

RM8 comes with RM5 credit in main balance with 5 days validity. However, there will be no charges if you are converting from a Digi postpaid line or if you port in from another Telco. In this case, there will no credit pre-loaded.

What happens when my Free Basic Internet quota ends?

Once your Free Basic Internet ends, you will not be able to use your Internet. You may purchase additional internet via *116#

What can I use my Free Basic Internet for?

You may use Free Basic Internet to chat via social apps such as WhatsApp, WeChat, Line and more. You can also perform light browsing such as Facebook light and many other mobile sites

How do I perform a first call activation on Digi Prepaid LiVE?

Once you have successfully completed the registration process, you can proceed to make your first call on your newly registered Digi Prepaid LiVE by dialing any number. You will be asked to select your preferred language and your Digi Prepaid SIM will be activated with this call.

Does the Free Basic Internet come with a quota?

Yes, you will have a monthly quota of 500MB for Free Basic Internet.