Prepaid Support

Support Detail

Can the customer continue to use the Traveller SIM after the validity expires?

Yes, customer can continue using the Traveller SIM (i.e. Digi Prepaid BEST). Just reload and subscribe to Internet plan to stay connected.

Is there any limitation on the usage of local and IDD minutes?

Customer can use local minutes to make voice calls to all networks in Malaysia, including fixed lines (excludes video calls, special numbers, toll-free 1-300 numbers, and calls to 121 numbers) with 60 seconds charging block.
Customer can use IDD minutes to make IDD call to Singapore, Indonesia, China, Japan, India and Thailand with direct dial or budget IDD, with 60 seconds charging block.
Note that customer will not be able to use local and IDD minutes to make calls if credit balance reaches RM0.

Is there any limitation on the usage of 4G Plus Internet, Social Internet and Unlimited WeChat?

Customer can use 2GB or 10GB 4G Plus Internet on any time and any day within 7 or 15 days validity. Whereas Social Internet (to be used on WeChat, WhatsApp and Facebook), customer can use up to 1GB/day during the 7 or 15 days validity. For Unlimited WeChat, the usage will consume social internet first and once 1GB/day is depleted, usage on WeChat will be on Free Basic Internet.

What do customers get when they purchase these Traveller SIM packages?

If customers purchase Traveller SIM package RM40, they will get:

  • 10GB Internet;
  • 15GB WhatsApp, Facebook, WeChat (1GB/day)
  • 30 local mins (all-network)
  • 30 IDD mins (China, Indonesia, Singapore, Thailand, India, Japan)
  • RM5 preloaded credit from Digi Prepaid BEST™

If customers purchase Traveller SIM package RM20, they will get:

  • 2GB Internet
  • 7GB WhatsApp, Facebook, WeChat (1GB/day)
  • 10 local mins (all-network)
  • 10 IDD mins (China, Indonesia, Singapore, Thailand, India, Japan)
  • RM5 preloaded credit from Digi Prepaid BEST™
What are the selling prices of the Traveller SIM packages?

The Traveller SIM packages are sold at RRP RM40 (valid for 15 days) or RM20 (valid for 7 days). Both prices are inclusive of GST.

Who is eligible to purchase these Traveller SIM packages?

Non-Malaysians travelling to Malaysia are eligible to purchase these Traveller SIM packages as long as they present their passports at Digi outlets in selected airports in Malaysia.