Roaming Support

Support Detail

What is International Roaming (IR) service?

International roaming is when you are able to use your mobile on another mobile network overseas while still being billed by Digi.

What can I do with International Roaming services?

You will be able to:
–make voice call (Direct dial and/or USSD call back) and receiving voice call
–Sending and receiving SMS
–Internet roaming

How can I activate International Roaming service?

International Roaming service will be given by default upon your line registration (applicable to all new postpaid registration commencing from 23 January 2018). SMS will be sent to you upon successful International Roaming activation. However, if you do not wish to activate the International Roaming service upon line registration or cancel the International Roaming service at any time, you may inform our customer service and request for service deactivation, or you can deactivate via MyDigi App or call Digi Helpline at 016-2211800.

How do I check if my International Roaming service is already activated?

You may check the status via MyDigi App, MyDigi Web, or call Digi Helpline at 016-2211800

My line was activated before 23 January 2018, how can I activate International Roaming service if it is still not activated?

You can activate your International Roaming service via MyDigi App

Can I change my International Roaming status at any time?

Yes. You can manage your International Roaming service status at any time via MyDigi App, (as long as your account is active and there is no overdue payment). You will be notified with SMS that International Roaming service status has been updated.
Please note that International Roaming service cannot be deactivated if you have any existing valid roaming subscription such as Roam Like Home Monthly subscription.

If my line is barred/suspended, can I still activate International Roaming service via MyDigi App?

No, to activate IR service, your account must be active and there shall be no overdue payment from your account.

Will International Roaming service still be available for me if I changed plan anytime?

Yes, the original offering will be provided as default services including International Roaming service. However, you may need to check the International Roaming service status via MyDigi App anytime.

Can I activate International Roaming service on behalf?

No, International Roaming service cannot be done by third party.

Will my International Roaming service expires?

No, your International Roaming service will be active as long as you don’t deactivate it.