Roaming Support

Support Detail

What is a Roaming Pass?

A Roaming Pass allows you to subscribe internet roaming and /or roaming voice minutes for use abroad.

What does the Roaming Pass offer?
Roaming Pass Validity
(from time of
activation)
Offers

Roam-1Day-RM5
Roam-1Day-RM10
(Only available for Prepaid)

24 hours A Social Pass which enables subscribers to enjoy 50MB of internet access and Unlimited Social Messaging (text messaging only) on any chat-based apps (e.g. WhatsApp, Twitter, Facebook Messenger, etc.) for 24 hours. Video chats are excluded from this offer
Roam-1Day-RM15 24 hours 1 days Roam Pass for 24 hours comprising:-
  • 500MB of Internet roaming access
  • 10 minutes* voice call for
      - Roaming Voice calls to any Malaysia numbers;
      - Roaming Voice calls to any numbers of the visiting participating country;
      - Received Call when roaming in the visiting participating country
Roam-3Day-RM25 72 hours 3 days Roam Pass for 72 hours comprising:-
  • 2GB of Internet roaming access
  • 30 minutes* voice call for:
      - Roaming Voice calls to any Malaysia numbers;
      - Roaming Voice calls to any numbers of the visiting participating country;
      - Received Call when roaming in the visiting participating country
Note: 4GB and 60mins available for Telenor network

*60 second charging block

Please take note that below usages are not cover for Roaming Voice minute:
Roaming voice calls outside the participating network operator.
Roaming voice calls to any other International destinations numbers besides Malaysia and Visiting participating country number.
Roaming voice calls to premium or satellite numbers.
Voicemail calls / retrieval when roaming.
Sending and Receiving SMS when roaming.
Sending and Receiving MMS when roaming.

What is the pre-requisite to subscribe to the Roaming Pass?
  • Your Digi Postpaid/Prepaid line has at least a basic mobile internet /data plan;
  • Your International Roaming service has been activated
    (For Prepaid, International Roaming service is auto activated)
  • You must has sufficient credit limit/ balance and your account status is in ‘Active’ mode
How do I subscribe to Roaming Pass?

There are 2 ways to subscribe:
Activate Now:

  • Self-subscribe via your phone by dialing *800# (while abroad)
  • Self-subscribe via MyDigi App

Pre-Book & Activate later (up to 7 days in advance):

  • Self-subscribe via MyDigi App

Please note the below steps (if you subscribe Roaming Pass when abroad):

  • Prior to departure, ensure that Data Roaming or Cellular Data/Mobile Data is turned off on your mobile phone
  • Upon arrival at the destination, subscribe to the Roaming Pass. You will receive a SMS confirming successful Roaming Pass purchased. We suggest you manually select the specific/applicable network operator. Then, you may turn on Data Roaming or Cellular Data/Mobile Data on your mobile phone.
How long it take to activate once I have subscribed to Roaming Pass?

If you choose to Activate Now (via MyDigi App) or buy via *800# when abroad, the Roaming Pass activation is almost immediate once you have received an SMS notification for the successful Roaming Pass purchase.

If you choose to Activate Later (via MyDigi App), the Roaming Pass activation will occur between 12.00 am - 2.00 am (Malaysia time) according to the date specified when you placed the booking (provided you have received the SMS notification for the successful Roaming Pass purchase).

Can I buy one Roaming Pass to be used in any country?

Roaming Pass purchased can be only use in the selected participating countries and network. For example, Roam-1Day-RM5-AUS can be used only when you are roaming in Australia.

Can I carry forward or transfer unutilized Roaming Pass balance to another number?

No, all unutilized Roaming Voice minutes or Internet Roaming quota from Roaming Pass cannot be carried forward nor transferred. Your unused Roaming Voice minutes or Internet Roaming quota will automatically expire and be forfeited at the end of the Roaming Pass validity period.

Is Roaming Pass quota valid for domestic use?

No, Roaming Passes are not available for use in Malaysia.

I have purchased an additional Roaming Pass even before my existing pass expired. What happens to my Roaming Pass quota and validity?

The Roaming Pass quota will accumulate with each purchase. The validity period will then apply in accordance with the latest Roaming Pass purchase. For example, if you purchase a Roam-1Day-RM10-NZL pass in New Zealand at 6.00pm, and you then purchase another Roam-1Day-RM10-NZL pass at 11.00pm on the same day before the first pass expires, you will incur a total charge of RM20 (for two passes), and your pass expiry will be on 10.59pm of the following day in New Zealand.

How do I check my balance and validity for the Roaming Pass?
  • Dial *800# (select 1 for “Check Internet Quota”; select 2 for “Check Voice Minutes”)
  • MyDigi App (go to “View Details”- select “Internet” to check Internet Quota balance; select “Voice” to check voice minute balance)