What if I receive a faulty item?

If the product you have received is damaged or faulty, please contact the respective manufacturer or the licensed seller immediately, as all warranty claims are managed by them.

Please follow these steps for your warranty claims:

Send the product, with its original packaging and invoice, directly back to the warranty handling vendor. The vendor addresses corresponding to the brand purchased are mentioned below:

BrandWarranty Handling Vendor
JBLHot Gadget Distribution Sdn Bhd
SonyAlphamatic Distribution Sdn Bhd
TranscendAlphamatic Distribution Sdn Bhd
ONPROAlphamatic Distribution Sdn Bhd
Pepper JobsAlphamatic Distribution Sdn Bhd
RockREGO Communication Sdn Bhd
MomostickMbase Marketing Sdn Bhd


Hot Gadget Distribution Sdn Bhd


Contact Person: Coco Ng

Contact No: 0192939388

Email: coco.ng@hotgadgets.com.my

Address :
No. 38, Jalan Spring 34/31,
Off Jalan Bukit Kemuning, Seksyen 34,
40470 Shah Alam, Selangor.

 Alphamatic Distribution Sdn Bhd

Contact Person: Ms. Lam

Contact No: 012 629 0313

Contact Person: Ray Tan

Contact No: 016 619 6653

Address :
Wisma Alphamatic, No 22-18,
Jalan Puteri 4/2, Bandar Puteri,
47100 Puchong, Selangor.


REGO Communication Sdn Bhd

Contact Person: Rock

Contact No: 017 212 8833

Email: regocomm@gmail.com

Address :
C-6-13A, Centum & Oasis Corporate Park,
No 2, Jalan PJU 1A/2, Ara Damansara,
47301 Petaling Jaya,

Mbase Marketing Sdn Bhd

Contact Person: Darren Lee
Contact No: 012 379 0483
Email: darren@mbase.com.my

Contact Person: Kavi
Email: kavi@mbase.com.my

Address :
17, Jalan Ruang U8/109,
Bukit Jelutong, Sec U8,

40150 Shah Alam, Selangor.