Help! I can't download or purchase any rewards. What should I do?

You may be seeing an error message asking you to re-activate your Prepaid line or settle your overdue Postpaid bill before downloading a reward. Please ensure your Postpaid bills are fully paid or that you've reloaded your Prepaid line to continue enjoying MyDigi Rewards. If you still experience problems, contact our Digi Helpline at 0162211800 for assistance.