Switch to Digi (Port-in): I just port-in to Digi from another mobile service provider via your online channel and have received my new Digi SIM(s). What's next?

If you are a Switch to Digi / Port-in customer switching from another mobile service provider to Digi, then make sure you follow the steps below:

  1. First, keep your old SIM(s) in your phone and lookout for the network switching confirmation SMS from your current mobile service provider.
  2. Reply and accept the network switching confirmation SMS from your mobile service provider after you’ve received the SMS notification.
  3. Once you lose signal on your old SIM(s), you can then switch to your new Digi SIM(s) and start enjoying our service!

If you still need assistance, please get in touch with Digi Customer Service at 016 221 1800, email us, or drop us a note at Facebook or Twitter. We’re here to help!

Additional notes:

For phone bundle / device purchases

If your purchase of a plan includes a device, your device will be delivered to you on the 2nd delivery trip (provided you have no port-in problems).

Switch to Digi (Port-in) process of supplementary lines

If you have supplementary lines that are porting in to Digi as well, make sure the old SIM cards are in the phones to receive the network confirmation switching SMS from your old telco. Once again, reply and accept the network switching confirmation SMS to complete the port-in process to Digi.