How do I initiate a refund request?

You can submit your request by visiting our website and logging in to your MyDigi account. A ‘Refund’ button will be visible for transactions eligible for a refund. Upon a successful request, the refund request email will be sent to you. 
Effective from March 2020, requests for refunds are to be submitted only via the Digi website (www.digi.com.my) by logging in to your MyDigi account. Please note that all refund requests need to be initiated immediately or, in any event, within 7 days from the date of purchase of the product.