How do I initiate a refund request?

You can submit your request by visiting our website and logging in to your MyDigi account. A ‘Refund’ button will be visible for transactions eligible for a refund. Upon a successful request, the refund request email will be sent to you. 
Effective from March 2020, requests for refunds are to be submitted only via the Digi website ( by logging in to your MyDigi account. Please note that all refund requests need to be initiated immediately or, in any event, within 7 days from the date of purchase of the product.