Is a receipt required when submitting a Claim?

No, it's not required but you will need to provide the following information to file a Claim:

  • Your first and last name
  • Device Make/Model (IMEI, if required by customer service representative)
  • Incident date
  • Description of incident
  • If it is an attended theft claim, it must be accompanied with a police report
  • Other documentation or information may be required (i.e.: Proof of purchase, Proof of relationship – if not used by the registered user)