My Roam Like Home Monthly quota is not exhausted yet, why am I still being charged at standard Roaming/IDD rates?

Roam Like Home Monthly Roaming Voice minutes and Internet Roaming quota is valid for usages within the participating countries/networks. Any usage outside the participating countries/networks will be charged as per standard rates on top of the monthly fee. We recommend that you always check and ensure that you are connected to the correct participating operator.

Roam Like Home Monthly IDD voice minutes are only applicable for calls made in Malaysia to the participating countries. Any usage outside of the participating countries will be charged as per standard rates on top of the monthly fee.