Devices - Terms & Conditions

Digi device instalment programme


1.This is an instalment service where a mobile device (“Device”) is included to the Customer (Person(s) signing up for the Offer) for a 24 months Device instalments plan charged on a monthly basis until the end of the tenure.

2.The Offer: Digi Device Instalment Program.

3.Each sign up of The Offer is mandated to (A) a Digi Postpaid™ Rate Plan (“Mobile Service Plan”) and (B) a 24 months device instalments plan (“Device Instalments Plan”).

4.Digi may assign or transfer any of its rights, title and interest to receive payments from the Customer under this Device Instalment Agreement, including the Device Instalments Plan, to a third party without any prior consent of the Customer. An email notification will be sent to the Customer should there be any assignment or transfer of the payment receivables or any part thereof to a third party.

5.This is subject to the Device Instalment Agreement Terms & Conditions listed herein this document General Terms & Conditions listed on tnc general all and Digi Postpaid™ Terms & Conditions listed on here.

6.Digi reserves the right to revise this Device Instalment Agreement Terms & Conditions, the Generic Terms & Conditions, Digi Postpaid™ Terms & Conditions, and the Offer at any time upon its sole and absolute discretion.

7.Digi reserves the right to vary, delete or add to any of these Terms, and alter, cancel, terminate or suspend the Offer and/or any part thereof without any prior notice and without any liability at any time upon its sole and absolute discretion without having to assign any reasons whatsoever.


1.A locked-in tenure of 24 months (“Term”) commences, and is agreed upon by the Customer at the time of registration.

2.At the time of expiration of the Term, the Customer must either (A) register for a new Offer; or (B) terminate the Device Instalment Plan and continue to use the Mobile Service Plan; or (C) terminate The Offer and settle all payment outstanding owing to Digi.

3.This Offer is restricted to 1 (one) Customer with a valid original NRIC for 1 (one) registration only.

4.The registration must be under the principal name that has passed the eligibility check and has qualified for this Offer.

5.This Offer does not apply to a supplementary line attached to the principal line. Existing Digi Postpaid™ supplementary Customers can register as a principal as long as the supplementary Customers have passed the eligibility qualification check at participating Digi Stores and Digi Store Express before registration.

6.Every eligible Customer must be present with the original NRIC upon registration.

7.To qualify for this Offer, every successfully registered Customer must provide a valid credit card or debit card at the point of registration for auto-billing purposes.

8.All registrations must be completed at Digi Store Online.


1.The Device Payment Monthly Price for the instalment service will be charged monthly for up to 24 months' contract period.

2.Plan advance payment is based on the Digi Postpaid™ Rate Plan offered under this Instalment service.

3.The Customer is responsible for all the applicable charges related to this Offer. The applicable fees and charges payable by the Customer are illustrated in the table below under the applicable scenarios:

1Device Payment Monthly PriceMonthly Device Instalment to be paid over 24 monthsAccording to the registered device instalment planBill
2Mobile Service PlanDigi Postpaid 80 OR
Digi Postpaid 120 OR
Digi Postpaid 160 OR
Digi Postpaid 190
RM80/month OR
RM120/month OR
RM160/month OR
(not inclusive tax)
3Penalty Fee(A) Early termination(RRP/24 x remaining months) + RM100 Processing FeePOS
(B) Involuntary termination
(C) Upgrade without returned Device at month 18-24

4.Digi reserves the absolute right to block the Customer's Device during contract period if fraud is suspected; or found to have committed fraud; or failure to make payment of the Device Payment Monthly Price for two (2) consecutive months or any other period as may be reasonably determined by Digi from time to time.


1.Early Termination of the 24 months' contract is subject to a Penalty Fee. The Customer is liable to pay the fee amount as illustrated in Fees and Charges table including all outstanding amount owed by the Customer to Digi. Customer shall not have the option of returning the device in lieu of payment of the Penalty Fee.

2.The Penalty Fee will be charged at point of sale (POS) during the Early Termination process at selected Digi Stores and Digi Store Express. Otherwise, the Customer will receive the amount charged to the bill.

3.Early Termination is defined as:

a.Termination of the Offer within the 24 months' contract tenure on the day of activation to the last day of Month 24 Customer's bill cycle

b.Termination based on either below scenarios:

  • Port out to other operators and/or terminate the Offer, or
  • Change, suspend or terminate of Mobile Service Plan subscribed under this Offer.


4.All requests for Early Termination must be completed at selected Digi Stores and Digi Store Express only.


1.All requests for termination must be completed at selected Digi Stores and Digi Store Express only.

2.Contract termination of the Offer is defined as termination at the last day of the initial 24 months' contract tenure.

3.The Customer must complete payment of all outstanding fees owed by the Customer to Digi before termination is allowed.


1.Electronic Delivery: The Customer expressly and knowingly agree and consent to permit Digi (including any third party vendor, or representative through which we provide services under this Device Instalment Agreement) to make disclosures and provide notices to the Customer in electronic form, including but not limited to e-mail and text messaging, instead of providing such notices and disclosures in hardcopy by post mail. The Customer consents and agrees that the Customer's agreement herein shall relate to all forms, disclosures, and notices required under applicable law and shall remain valid until such time as the Customer may exercise the Customer's right to revoke this consent by notifying Digi.

2.Manufacturer's Warranty: The Customer accept and acknowledge that the Device is subject to the Device manufacturer's standard warranty and we shall not be responsible and/or liable for the Device and/or for any loss and/or damage whatsoever suffered by the Customer and/or any other party in respect of the Device. We are not responsible for replacing your Device or any part thereof that is lost, stolen, damaged or defective which is not covered under the manufacturer's warranty. The Customer shall be responsible for the repair and maintenance of the Device. Should a defect or fault fall within the ambit of manufacturer's warranty, repairs shall be subject to the applicable warranty issued by the Device manufacturer.



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