4.1 Digi reserves the right at any time without being liable to the Customer or any third party whatsoever to discontinue, interrupt, withdraw or suspend this auto-billing service or vary any terms and conditions of such service for such period of time as Digi shall deem fit for any reason whatsoever.
4.2 Any amount in the Customer's account which remains outstanding prior to the third party authorisation or the subscription to this auto-billing service shall be settled with Digi by the Customer at any Digi centre before the due date.
4.3 The Customer hereby authorises Digi:
i) To release details of the Customer's monthly bills to American Express or the acquiring or issuing bank for VISA/MasterCard and;
ii)To automatically debit these bill amounts to the Customer's charge/credit card account. The full amount will be debited until the Customer withdraws from the auto-billing service.
4.4 The bill amount will automatically be debited to the Customer's charge/credit card upon approval by American Express/Diners Club or the respective acquiring or issuing bank for VISA/MasterCard.
4.5 In the event of a rejection pursuant to Clause 4.4 above, the Customer will be informed by Digi and the Customer shall accordingly be liable to settle all sums due to Digi directly. In this instance, American Express or the acquiring or issuing bank for VISA/MasterCard shall not be liable for any claims, demands or losses arising therefrom.
4.6 Any inquiries or disputes pertaining to the Customer's Digi mobile phone or broadband bills should be directed to Digi and NOT to American Express/Diners Club or the acquiring or issuing bank for VISA/MasterCard.
4.7 The Customer is obliged to inform Digi in writing upon transfer of mobile phone and/or SIM card owners, changes in Digi account number or if the Customer wishes to withdraw from the auto-billing service.
4.8 The Customer shall inform Digi in writing of changes in charge/credit card account number, including new account number issued under "lost card" or "conversion", termination/cancellation of charge/credit card account, changes or renewal of expiry date. Changes involving new account number will require submission of a new authorisation form.
4.9 The Customer may terminate the auto-billing service by giving one month's prior notice in writing to Digi.
4.10 The Customers must charge their bills to the charge/credit card account in their name only (solely or jointly). Any variation from this clause will require expressed permission from the cardholder in writing.
4.11 The Customers wishing to have this auto-billing service for their corporate and/or individual Digi accounts shall be subjected to the same finance charges that may be applicable to other charges that appear on the card account in accordance with the terms and conditions governing that card account.
4.12 This auto-billing service is only available to the Customers who are American Express/VISA/MasterCard with charge/credit cards issued by Malaysian financial institutions.
4.13 Digi reserves the right to require the Customer to settle any amount billed using other means of payment from time to time.
4.14 The Customer accepts full responsibility for all transactions arising from the use of this charge/credit card in payment of account.
4.15 Digi shall not be held responsible or liable for any claims, loss, damage, costs and expenses arising from the successful or unsuccessful processing of the debit due, the exceeding of credit limit, malfunction of the system, electricity failure and/or any other factor beyond the control of Digi.
4.16 Digi is only responsible for making arrangements to debit the Customer's charge/credit card account through the card centre as authorised by the Customer. The Customer acknowledges and agrees that the service is provided by Digi solely for the Customer's convenience and benefit. Therefore for any problems or disputes arising from the processing/debiting it shall be the Customer's own responsibility to resolve it with their charge/credit card companies (including, but not limited to, any problem due to breakdown/malfunction/mechanical defect of the computer system or equipment of the charge/credit card company).
4.17 The Customer hereby agrees to jointly and severally indemnify and keep Digi indemnified in full against any claims, loss, damage, costs and expenses which Digi may suffer or incur arising from the Customer's authorisation to debit the Customer's charge/credit card account as aforesaid.
4.18 Receipts will not be issued for payments made through the auto-billing service. The Customer shall refer to their charge/credit card statements for confirmation of payment.
4.19 In the event there is any amount on the Customer's account which remains outstanding prior to the authorisation, Digi reserves the right to debit the Customer's charge/credit card upon registration or the settlement of such outstanding amount.
4.20 The auto-billing service shall only commence upon completion of verification by Digi of the Customer's charge/credit card (which includes verification by the relevant bank). Once successfully activated, the monthly bill amount will be charged to the said card, which will be reflected in the Customer’s Digi account in 2 working days.
4.21 The Customer acknowledges and agrees that this auto-billing service is provided by Digi solely for the Customer's convenience. As such, in no way shall Digi be responsible or liable in any way to the Customer or any party if Digi automatically debits the Customer's charge/credit card as provided herein or take any other action provided herein irrespective of whether the Customer has had sight of the bill or otherwise.
4.22 Credit Limit shall not be applicable to the Customer who subscribes to the auto-billing service.
4.23 The Customer understands and agrees that if he/she does not register his/her credit card at the date of registration, he/she will not be able to make payment via the phone-in/sms/wap credit card payment options or Online Customer Service (OCS) in the event the Customer's account is barred. In order to enjoy such privileges, the Customer is required to subscribe to such services in Digi authorized centres.
4.24 With reference to the other provisions herein contained in this Clause 4, Digi hereby reserves the right to enforce a compulsory auto-billing on the following Customers:
- New Customers who sign up any device bundle as promoted by Digi;
- Any existing Customers whose contract has expired and would like to sign up for a new device bundle as promoted by Digi; and
- Any existing Customer who plans to sign up for a new device bundle during Digi retention campaigns.
For avoidance of doubt, the Customers intends to sign up the device bundle shall follow and abide with all and/or any of the terms and conditions of the device bundle promotion attached thereto.