Plans - Terms & Conditions

New Digi Broadband Plans

1.Unless expressly specified herein, any capitalized terms in these Terms and Conditions shall have the meaning as specified in the General Terms on https://www.digi.com.my/support/tnc/general/general-terms/definitions.

2.Unless stated otherwise, all terms and conditions under these General Terms and Conditions for Digi Broadband Plans apply to all plans under Digi Broadband.

3.The Customers are advised to check if the Customers’ area is within Digi's coverage before signing up for the Service. The list of specific 4G LTE network areas list is available here.

4.Digi does not warrant or guarantee the availability of internet usage. By subscribing to the Service, each Customer acknowledges and agrees that the speed of the Service is provided on a best-effort basis.

5.Upon exceeding the monthly internet quota depending on the Digi Broadband plan subscribed to by the Customer, any further usage of the internet will be restricted and is subject to Digi's Fair Usage Policy which is available on https://www.digi.com.my/support/tnc/general/others/fair-usage-policy. In order to continue using internet after exceeding the monthly internet quota, the Customer can purchase Internet Top Ups (as defined below) to gain additional internet quota as specified under Clause 6 of this General Terms and Conditions for Digi Broadband Plans. Internet Top Ups are an additional internet quota which can be purchased separately. Unused internet quota will be forfeited according to the specific expiry date at the point of purchase.

6.The types of Internet Top Ups are as follows:-

a.Standard top-up package: An additional internet quota with a specific expiry date. The internet speed will be based on the regular speed of the plan subscribed to by the Customer.

b.Service quota: An additional internet quota to surf specific websites or applications only, and will expire on a specific expiry date. The internet speed will be based on the regular speed of the plan subscribed to by the Customer.

c.Time based top up package: An additional internet quota to surf during specific hours only and will expire on a specific expiry date. The internet speed will be based on the regular speed of the plan subscribed to by the Customer.

7.If the Customer did not exceed the fair usage quota within his/her Subscription Period, the Customer is not allowed to carry forward the unused internet quota to the subsequent Subscription Period.
Subscription Period means the validity of the subscription of the Service once subscribed or renewed thereafter.

8.All Services are applicable to domestic usage within Digi’s network only. Data roaming shall be charged separately according to the data roaming charges determined by Digi’s roaming partners.

9.The subscription of the Service and/or any of the Digi Broadband plans cannot be transferred to any other mobile number.

10.Digi reserves the absolute right and discretion to revise the pricing of any Digi Broadband plan for any reason whatsoever without the prior consent of the Customer.

11.Unless stated otherwise, all other terms and conditions governing the use of any of Digi's mobile telecommunication services, including, but not limited to, All General Terms and Conditions which can be found on https://www.digi.com.my/support/tnc/general/general-terms/definitions shall apply herein mutatis mutandis.
In the event there is a discrepancy between All General Terms and Conditions and the terms under Digi Broadband plans (for Digi Broadband Postpaid or Digi Broadband Prepaid, where applicable), the terms under Digi Broadband plans shall prevail.

12.By subscribing to any of Digi Broadband plans, each Customer acknowledges that he/she understands the terms and conditions herein as well as All General Terms and Conditions, including, but not limited to, the Privacy Statement, which are available on Digi's website at www.digi.com.my and agree to abide by them.

13.Digi reserves the right at its absolute discretion to vary, delete or add to any of these terms and conditions of Digi Broadband, including but not limited to any feature for any plans under Digi Broadband, from time to time without prior notice to the Customers as Digi deems fit. Continued use of the Service following any changes to these terms and conditions constitutes an acceptance to those changes (if any). The Customers are advised to visit these terms and conditions periodically.

VoIP SERVICES

14.All Digi Broadband plans do not have VoIP services enabled. However, if the Customer wishes to have VoIP enabled, they may purchase the Internet Top Ups for VoIP Services.

15.Voice and Video Calls via the following partners (not limited to) are using VoIP:

  • WhatsApp
  • Face time
  • Line
  • Kakao Talk
  • Skype
  • Facebook Messenger
  • WeChat
  • Google Hangouts
  • GrooVe IP
  • Viber

16.The usage of VOIP Services Internet Top Ups is subject to and governed by Fair Usage Policy and limited up to 3GB of usage during one bill cycle.

PARTNER STREAMING SERVICES

17.The Customers are provided with the Partner Streaming Quota (exclusive of any subscription fees for the Partner’s Services, if any) depending on the Digi Broadband plan subscribed to by the Customers.
Partner Streaming Quota means the internet quota allocated to the respective Digi Broadband plans for streaming the Partner’s Services. Please refer to https://www.digi.com.my/shop/broadband for the list of the Partner’s Services. Partner Streaming Quota is a separate internet data from the usage internet data under such Digi Broadband plan.
Partner’s Services means the online music streaming and/or online radio streaming and/or online video streaming (where applicable) provided by a third party provider.

18.At Digi’s sole and absolute discretion, there will be different Partners and Streaming Quotas allocated to different Digi Broadband plans. For more details, please refer to https://www.digi.com.my/shop/broadband.

19.Digi does not warrant and/or guarantee the availability or quality of the Partner’s Services. By using the Partner’s Services, the Customer acknowledges and agrees that Digi shall have no liability towards the Partner’s Services and the use of the Partner’s Services is between the Customer and the Partner.

20.Digi reserves the sole and absolute right to cease, alter, cancel, suspend or substitute the Partner’s Services at any time without prior notice. For the avoidance of doubt, such cessation, alteration, cancellation, suspension or substitution by Digi does not entitle the Customers to any claim or compensation against Digi (in cash or in kind) for any and all loss or damage suffered or incurred by the Customers as a direct or indirect result of the act of cessation, alteration, cancellation, suspension or substitution.

21.Digi reserves the sole and absolute discretion to, at any time, change any aspect of the Partner Streaming Quota without giving any prior notice. The quota for streaming as per below:

Broadband Monthly 45 Broadband Monthly 65 Broadband Monthly 75 Broadband Monthly 105
10GB 20GB 40GB 40GB

22.Digi reserves the sole and absolute discretion to, at any time, change any aspect of the Partner Streaming Quota without giving any prior notice.

23.Digi shall not be liable in any manner whatsoever to any party for any claims, proceedings, loss, damage, costs or expenses of any kind whatsoever suffered or incurred as a direct or indirect result of the utilisation of the Partner's Services.

DIGITAL REWARDS

24.At Digi’s sole and absolute discretion, Digi may collaborate with third parties (“Partners”) whereby the Partners may offer rewards (“Digital Rewards”) to the Customers who subscribe to the Service under any Digi Broadband plan. Please refer to https://www.digi.com.my/shop/broadband for more information about Digital Rewards.

25.Digi reserves the sole and absolute right to cease, alter, cancel, suspend or substitute any Digital Rewards at any time without prior notice. For the avoidance of doubt, such cessation, alteration, cancellation, suspension or substitution by Digi does not entitle the Customers to any claim or compensation against Digi (in cash or in kind) for any and all loss or damage suffered or incurred by the Customers as a direct or indirect result of the act of cessation, alteration, cancellation, suspension or substitution.

26.Any Digital Rewards will be governed by the Partners’ respective terms and conditions and Digi shall not have any liability whatsoever in respect of the Digital Rewards.

27.By utilising any Digital Rewards, each Customer agrees and irrevocably and unconditionally undertakes to fully absolve Digi of all liabilities and agrees to indemnify Digi (on full indemnity basis) and hold Digi harmless against any claim by any third party (inclusive of the Partners) and against any loss, damage, cost or expense (including solicitors' fees and cost) that Digi may suffer or incur as a result of or in connection with the Customers’ use of any Digital Rewards.

28.Digital Rewards is only available to new Customers who subscribe to any of Digi broadband plan from 15 November 2016 onwards.

DIGI POSTPAID BROADBAND

1.Unless stated otherwise, all terms and conditions under the General Terms and Conditions for Digi Broadband Plans apply to Digi Postpaid Broadband.

2.Upon registration of any plan under Digi Postpaid Broadband, the Customer shall pay in advance the one (1) month Monthly Fee depending on the plan of Digi Postpaid Broadband subscribed to by the Customer to Digi. Such advance payment will be credited into the first monthly bill upon successful activation.

3.A sum of RM100 (Ringgit Malaysia One Hundred) being the Deposit shall be paid to Digi by the Customer in the event such Customer is a non-Malaysian.

4.A Customer who subscribes to any new Digi Postpaid Broadband plan and opts for auto billing service will be entitled to an auto billing discount of 5% (five percent) on the total monthly bill (inclusive of the Monthly Fee, Internet Top Up and Content Purchases, if any, but exclusive of the Goods and Services Tax) for six (6) months from the date of successful activation.

5.Broadband Principal Subscribers are allowed to sign up for following Broadband Supplementary lines:

Broadband Principal Rate Plans

Broadband Supplementary Rate Plans

Broadband Monthly 45

No Supplementary lines allowed

Broadband Monthly 65

Broadband Monthly 45 (supp)

Broadband Monthly 65 (supp)

Broadband Monthly 105 (supp)

Broadband Monthly 105

Broadband Monthly 45 (supp)

Broadband Monthly 65 (supp)

Broadband Monthly 105 (supp)

6.In the event where a broadband principal line is terminated, all the supplementary lines under it will be changed to broadband principal lines

7.Postpaid Voice and Broadband Principal line that subscribe to Broadband Supplementary lines will enjoy rebates for life as per below:

Broadband Supplementary Rate Plans

Rebate

Broadband Monthly 45 (supp)

RM5

Broadband Monthly 65 (supp)

RM10

Broadband Monthly 105 (supp)

RM10

Purchase of MobiFi or CPE Home Router

8.In the event the Customer purchases a MobiFi or Router together with any Digi Postpaid Broadband plans, such Digi Postpaid Broadband plan shall be subject to a contract period of 12 (twelve) months (“Minimum Period”) from the date of successful activation of such plan. For more information on MobiFi or CPE Home Routers, please refer to digi.com.my/broadband.

9.In any single subscription, the Customer is only allowed to sign-up for 1 device contract.

10.The Customer shall pay the following upon registration of any Digi Postpaid Broadband plans bundled with a MobiFi or CPE Home Router:-

a.the MobiFi or CPE Home Router upfront fee depending on the Digi Postpaid Broadband plan subscribed to by the Customer; and

b.the one(1) month advance payment of the Digi Postpaid Broadband plan subscribed to by the Customer.

11.In the event the Customer terminates any Digi Postpaid Broadband plans which are bundled with a MobiFi or CPE Home Router prior to the expiry of the Minimum Period, the Customer shall pay an early termination fee according to the following formula (where applicable):-

Device Model

Early Termination Fee

TP-Link M7350(LTE)

RM200 + (RM9 x Remaining Months of the Minimum Period)

Huawei E5785 (LTE-A)

RM300 + (RM9 x Remaining Months of the Minimum Period)

TP Link MR200

RM200 + (RM9 x Remaining Months of the Minimum Period)