Plans - Terms & Conditions

General
1.
Digi provides Add-on deals to Customers who opt to add on a 12-month or 24-month contract (“Contract”) to his/her Principal or Supplementary Line(s) subscribed under a Digi Postpaid plan (“Plan”), subject to eligibility and availability herein provided Contract Offerings.
2.
Types of Contract Offerings:
2.1.1.
PhoneFreedom 365 (PF365)
2.1.2.
Normal Contract
2.1.3.
Internet Top-Up
2.1.4.
Digital Service rebate
2.1.5.
Roam Like Home
2.1.6.
Digi Mobile Broadband
More details on each Contract Offering are set out further below.
3.
All benefits derived from the Contract Offering must be utilised within the same bill cycle unless stated otherwise. For the avoidance of doubt, any benefit derived from the Contract Offering will not roll over to the next bill cycle unless otherwise stated in these Terms and Conditions. .
4.
Except expressly provided under these Terms and Conditions, the benefits derived from the Contract Offering are not eligible for transfer or sharing between Principal to Supplementary, Principal to Principal or Supplementary to Supplementary Lines.
5.
Digi may assign or transfer any of its rights, title and interest to receive payments from the Customer under these Terms and Conditions without any prior consent of the Customer. An email notification will be sent to the Customer should there be any assignment or transfer of the payment receivables or any part thereof to a third party.
6.
The terms and conditions here (“Terms and Conditions”) shall be read together with:
6.1.
the Digi Postpaid terms and conditions, in particular the section on Add-Ons (Contract); and
6.2.
the ‘All General Terms and Conditions’, including but not limited to Privacy Notice, Fair Usage Policy and account management, all of which the Customer hereby agrees to be bound by. The terms and words used in the Terms and Conditions here shall bear the same definition and meaning as stated in the ‘All General Terms and Conditions’.
7.
Digi reserves the right to vary, delete or add to any of these Terms and Conditions, alter, cancel, terminate or suspend the Contract Offering and/or any part thereof without any prior notice and without any liability at any time upon its sole and absolute discretion without having to assign any reasons whatsoever. Digi makes no representation or warranty over the quality, condition, usability or efficacy of the Contract Offerings.
Tenure
8.
Depending on the Contract Offering selected, Customer agrees and shall commit to a 12-month or 24-month contract (“Term”) commencing from the registration date of the Contract.
9.
At the expiration of the Term, the Customer may opt to:
9.1.
Renew the Contract for a further Term on the same or updated terms and conditions as Digi may prescribe;
9.2.
Select a new Contract Offering, subject to eligibility and availability of the material time; or
9.3.
Not renew the Contract and continue using the regular Services under Digi Postpaid.
Digi shall be entitled to renew the Contract as is should the Customer omit to exercise his/her option by the expiration of the Term.
10.
All successful registration of a Contract Offering cannot be cancelled and Digi shall not be liable for a refund under any circumstances whatsoever.
11.
During the Term, the Customer may opt to change from one Contract Offering to another (“Change(s)”) subject to the following terms:
11.1.
Changes are permitted only from the Data Offering to the Services Offering, and vice versa;
11.2.
No Changes are applicable for Device Offerings;
11.3.
Changes are only permitted after Customers have enjoyed a Contract Offering for a period of at least three (3) months;
11.4.
Notwithstanding a Change, the Term shall remain unchanged;
11.5.
Upon a Change taking effect, all existing benefits derived from the previous Contract Offering shall be forfeited;
11.6.
Digi reserves the right to charge an administrative fee for each Change performed.
12.
During the Term, the Customer may opt to upgrade his/her Plan to a higher value plan (“Change of Plan”). The terms of the Contract will remain unchanged after the Change of Plan. For the avoidance of doubt, the Customer is not allowed to downgrade the existing Plan to a lower value plan.
Eligibility
13.
The Contract Offerings are eligible to new and existing Digi Postpaid Customers. For existing Digi Postpaid Customers, Customers are required to undertake a change of plan to be eligible for the Contract Offerings.
14.
A Customer can register up to a maximum of one (1) Contract for each Principal and Supplementary Line.
15.
The eligibility for a specific Contract Offering is dependent on the Plan subscribed by the Customer, as illustrated in the table below. For the avoidance of doubt, eligibility shall always be assessed in the name of the Customer registered under the Principal Line.
 

 

Principal Lines

Supplementary Lines

Contract Offering

Digi Postpaid 40

Digi Postpaid 60

Digi Postpaid 90

Digi Postpaid 120

Digi Postpaid 150

Digi Postpaid 40

Digi Postpaid 60

Digi Postpaid 90

PhoneFreedom 365

X

🗸

🗸

🗸

🗸

X

X

🗸

Normal Contract

X

🗸

🗸

🗸

🗸

X

X

X

Internet

🗸

🗸

🗸

🗸

🗸

🗸

🗸

🗸

Digital Service Rebate

X

🗸

🗸

🗸

🗸

X

X

X

Roam Like Home

X

🗸

🗸

🗸

🗸

X

🗸

🗸

Digi Mobile Broadband

X

X

🗸

🗸

🗸

X

X

X

Microsoft Office 365

🗸

🗸

🗸

🗸

🗸

🗸

🗸

🗸

16.
Digi shall have the sole and absolute discretion to accept and/or reject a Customer’s application to this subscription service.
Fees and Charges
17.
The Customer shall, upon the submission of his/her application for registration of the Contract, pay Digi the Advance Payment and/or Deposit and such other fees, charges and taxes as required by Digi.
18.
For the duration of the Term, the Customer is responsible for all the monthly fee and charges related and applicable to the specific Contract Offering. The applicable monthly fees payable by the Customer are illustrated as follows. Charges published are exclusive of all applicable taxes including Service Tax:

 

Principal Lines

Supplementary Lines

Contract Offering

Digi Postpaid 40

Digi Postpaid 60

Digi Postpaid 90

Digi Postpaid 120

Digi Postpaid 150

Digi Postpaid 40

Digi Postpaid 60

Digi Postpaid 90

Normal Contract

Subject to device selection

PhoneFreedom 365

Subject to device selection

Internet Top-Up

RM5

RM0

RM0

RM0

RM0

RM5

RM0

RM0

Digital Service Rebate

X

RM5

RM10

RM12

RM15

X

X

X

Roam Like Home

X

RM28

RM0

RM0

RM0

X

RM28

RM28

Digi Mobile Broadband

X

X

RM55

RM55

RM55

X

X

X

Microsoft Office 365

Subject to Microsoft Office 365 Selection

Termination
19.
All request for termination must be completed at selected Digi Stores and Digi Store Express only.
20.
The Customer must complete payment of all outstanding fees owed by the Customer to Digi before termination is allowed.
21.
Early Termination is defined as:
21.1.
Termination of the Contract before the expiration of the Term.
21.2.
Termination based on either below scenarios:
21.2.1.
Port out to other operators and/or terminate the Contract; or
21.2.2.
Downgrade, suspend or terminate of Postpaid Plan subscribed under this Contract.
22.
Early Termination is subject to a termination fee. The Customer is liable to pay the fee amount as illustrated in the table below, including all outstanding amount owed by the Customer to Digi:

Contract Offering

Termination Fee

Charges to

Normal Contract

Fixed fee of RM300 (Digi Postpaid 60)

Fixed fee of RM200 (Digi Postpaid 90)

Fixed fee of RM100 + (Monthly Postpaid Fee x 50% x remaining months) (Digi Postpaid 120 & Digi Postpaid 150) 

POS

PhoneFreedom 365

(RRP – Device Advance Payment/24 x remaining months) + RM100 administration fee

POS

Internet

Flat fee RM30

POS

Digital Service rebates

Flat fee RM30

POS

Roam Like Home

Flat fee RM30

POS

Digi Mobile Broadband

Flat fee RM30

POS

Microsoft Office 365

Subscription RRP x remaining months in Contract

POS

23.
The termination fee will be charged during point of sale (POS) during the Early Termination process at selected Digi Stores and Digi Store Express. Otherwise, the Customer will receive the amount charged to the bill.
24.
Digi reserves the absolute right to suspend, block and/or terminate the Plan, Contract Offering and/or device without compensation or prior notice as a result of a breach of the Terms and Conditions, or other related terms and conditions; where fraud is suspected or found to have been committed; or failure to make payment for two (2) consecutive months or any other period as may be reasonably determined by Digi from time to time. Digi’s rights here are in addition to and without prejudice to any other rights that it has.
Add-on Deals (Contract)
25.

PhoneFreedom 365

General

25.1.
This Contract Offering is a mobile device offering which requires the Customer to subscribe to a 24-month Contract (referred as “PF365 Plan” for purposes of this section) offered to Customer who meet the eligibility criteria. The Customer hereby consents to Digi to undertake all necessary checks to determine Customer’s eligibility.
25.2.
This Contract Offering is offered to all new and existing subscribers of Digi Postpaid Plan with the following requirements to be met during registration:
25.2.1.
Customer must be present with the original NRIC upon registration;
25.2.2.
Biometric thumbprint scan must match the NRIC thumbprint to qualify for registration;
25.2.3.
Credit card auto-billing subscription must be active throughout the contract period; and
25.2.4.
For Port In customers, last three (3) months bill of current operator must be submitted during registration.
25.3.
PF365 Plan is restricted to one (1) Customer with a valid original NRIC for up to maximum three (3) registration only according to the principal plan eligibility as per below:

Principal Line

Digi Postpaid 60DS

Digi Postpaid 90DS

Digi Postpaid 120DS

Digi Postpaid 150DS

PhoneFreedom 365 Eligibility

1

3

3

3

25.4.
Only Malaysians may apply the PF365 Plan.
25.5.
For Customer who chooses credit card as the payment option, auto-billing will be mandatory.
25.6.
All registrations must be completed at any participating Digi Store, Digi Store Express and Digi Online Stores.
25.7.
All successful registration at Digi Store, Digi Store Express and Digi Online Stores cannot be cancelled. No refund will be entertained and penalty is imposed for customers with existing contract.
25.8.
Customers who are on Digi Postpaid Plans (with supplementary mobile line) or existing PhoneFreedom 365 contract will need to walk into any Digi Store or Digi Store Express to sign up, change or re-contract a PF365 Plan.
25.9.
The monthly payment under the PF365 Plan consist of (a) payment for the device (“Device Payment Monthly Price”); and (b) the Postpaid Plan (“Mobile Service Plan”). Advance Payment may be applicable at in accordance with checks on Customer’s eligibility.
Device Upgrade
25.10.
Device upgrade under the PF365 Plan (“Device Upgrade”) is available in the period from month 18 to month 24, provided that the Customer has completed at least the 17th payment for tier 1 phones or 19th payment for tier 2 phones and no other amounts are outstanding. The Device Upgrade may be exercised at the selected Digi Stores and Digi Store Express.
25.11.
The Customer must return the Device in Good Working Condition (defined below) in order to qualify the Device Upgrade.
25.12.
The Customer may upgrade to a new device model or a different device brand based on the new Contract Offering for PF365 Plan available at the time of upgrade.
25.13.
The Customer should not have any outstanding (including the Device Payment Monthly Price and monthly Mobile Service Plan fee) in their bill before exercising the Device Upgrade. Upon successful upgrade, the remaining Term of the original Contract shall lapse and the remaining months of the Device Payment Monthly Price will be waived.
25.14.
If the Device Payment Monthly Price was fully paid during the previous subscription, the remaining months of the Device Payment Monthly Price will be credited back to Customer’s bill upon successful Device Upgrade.
Returned Device
25.15.
The returned Device must be within the stipulated Good Working Condition Criteria as follows;
25.15.1.
is fully functional in all respects (including but not limited to turns on and off, buttons are fully functional, make and receive calls, connects to the internet, touchscreen is fully functional);
25.15.2.
is accompanied by a fully functioning battery;
25.15.3.
has no missing, disassembled, customized or non-original parts which are non-original or not otherwise genuine parts or not original equipment manufacturer (OEM) parts used for repair under the manufacturer’s warranty or obligations under the Local Consumer Law;
25.15.4.
is factory reset;
25.15.5.
has all activation and device locking features disabled (including but not limited to ‘Find my iPhone’ feature disabled for iOS 7 or higher);
25.15.6.
is not IMEI blocked;
25.15.7.
is data wiped (including wiping or secure destruction of any user-added storage); and
25.15.8.
does not exhibit any one or more of the Damage Criteria below:
25.16.
Damage Criteria:
25.16.1.
does not power on and off as intended;
25.16.2.
heavy wear and tear (including but not limited to any functionality issue, crack or chip on front of glass, internal screen and/or body, extreme abrasion, puncture holes, damaged, broken or missing buttons, slit/separation of the device enclosure, bent device enclosure, devices that are destroyed or forcibly separated into multiple pieces);
25.16.3.
significant damage (including but not limited to liquid damage as indicated by the liquid ingress indicator, LCD/OLED damage/bleeding, swollen battery);
25.16.4.
damaged internal screen (including but not limited to discoloured / damaged / cracked / bleeding LCD/OLED);
25.16.5.
the activation/device lock is enabled (including but not limited to ‘Find my iPhone' feature disabled for iOS 7 or higher);
25.16.6.
not factory reset;
25.16.7.
is not fully data wiped or customer data not cleared;
25.16.8.
missing parts or custom third party parts and unauthorised modifications or has been disassembled;
25.16.9.
is a device that has been the subject of a manufacturer recall or repair program that has not been replaced or repaired in accordance with such program; or
25.16.10.
the back of the device is cracked, chipped, dented, damaged or smashed
25.17.
The Customer must allow Digi to install an app or software (if required) on the Device to test and validate.
25.18.
Digi has the absolute discretion to decide whether a Device in which the Customer wishes to return upon upgrade can be accepted or rejected.
25.19.
The returned Device is defined as the Device including all parts inside the mobile handset but excluding the packaging and accessories that come with it.
25.20.
Digi is not responsible for the loss, safekeeping or maintenance in confidence of any personal information remaining in the Customer’s returned Device once it is returned to Digi and the Customer understands that such information may be accessible to third parties if the Customer does not delete it.
25.21.
To protect the Customer’s privacy, the Customer acknowledges that before returning the Device to Digi, all applications' data, contacts, and personal data including but not limited to photos, messages, web browsing history, and/or passwords and other personal, confidential or sensitive data stored in the Device must be erased. Digi and/or its suppliers, agents or representatives are not responsible for removing personal, confidential and sensitive information from the device and cannot guarantee such information left on the device will be deleted. If the Customer fails to remove all personal, confidential or sensitive information from the Device, the Customer agrees to release Digi and/or its suppliers, agents or representatives from all claims, losses or damages with respect to the use of SIM card or any personal information whether arising before or after the return of the Device to Digi.
Digi Store Online Purchases
25.22.
Eligible customers for PF365 Plans are entitled to sign up only one (1) Mobile Device per NRIC from Digi Store Online.
25.23.
For purchases made via Digi Store Online, both the Device Payment Monthly Price and monthly Mobile Service Plan fee will be activated immediately once the transaction is successfully processed during pre-order or while the Mobile Device is being delivered.
25.24.
For port-in customers, plan and device Advance Payment are applicable upon checkout via Digi Store Online.
25.25.
Customers must not have any overdue bills before proceeding to make a purchase on Digi Store Online.
Miscellaneous
25.26.
Electronic Delivery: The Customer expressly and knowingly agree and consent to permit Digi (including any third party vendor, or representative through which we provide services under this Device Subscription Agreement) to make disclosures and provide notices to the Customer in electronic form, including but not limited to e-mail and text messaging, instead of providing such notices and disclosures in hardcopy by post mail. The Customer consents and agrees that the Customer's agreement herein shall relate to all forms, disclosures, and notices required under applicable law and shall remain valid until such time as the Customer may exercise the Customer's right to revoke this consent by notifying Digi.
25.27.
Manufacturer's Warranty: The Customer accept and acknowledge that the Device is subject to the Device manufacturer's standard warranty and we shall not be responsible and/or liable for the Device and/or for any loss and/or damage whatsoever suffered by the Customer and/or any other party in respect of the Device. Digi is not responsible for replacing Customer’s Device or any part thereof that is lost, stolen, damaged or defective which is not covered under the manufacturer's warranty. The Customer shall be responsible for the repair and maintenance of the Device. Should a defect or fault fall within the ambit of manufacturer's warranty, repairs shall be subject to the applicable warranty issued by the Device manufacturer.
26.
Normal Contract
26.1.
This Contract Offering is a mobile device bundle where Customer will pay a determined upfront amount and subscribes to a 12-month or 24-month Contract, for the use of a mobile device provided by Digi. The upfront amount and monthly fee commitment shall depend on the mobile device selection. All mobile devices are subject to availability.
26.2.
Both Malaysians and non-Malaysians are eligible to subscribe to the Device Offering subject to eligibility which Digi may determine from time to time.
26.3.
All registrations must be completed at any participating Digi Store, Digi Store Express, Digi Dealer and Digi Online Stores.
26.4.
All successful registration at Digi Store, Digi Store Express, Digi Dealer and Digi Online Stores cannot be cancelled. No refund will be entertained and penalty is imposed for customers with existing contract.
27.
Internet Top-Up
27.1.
This Contract Offering allows Customers to enjoy additional Mobile Internet Data every month when Customer subscribes for a 12-month Contract.
27.2.
The Internet Top-Up will be automatically provision to customer every month and will begin upon the registration of the Contract. Any applicable charges for this Contract Offering shall be automatically charged to bill.
27.3.
Customer subscribed to this Contract Offering shall be eligible to purchase on demand the Add-On for Internet Top-Up.
27.4.
The additional Mobile Internet Data provided under this Contract Offering is subject to Digi Postpaid terms and conditions, in particular the section on Mobile Internet Quota Allocation.
27.5.
In the event that customers are eligible for unlimited data and hotspot offering as part of internet top-up with contract, customer’s hotspot usages are limited to 10Mbps and only 3 devices at any point of time and peer to peer downloads is capped at 64kbps.
27.6.
Fair Usage Policy applies to the Unlimited Internet & Unlimited Hotspot add-on quota. If the Customer's usage exceeds Digi's fair usage limit of 999GB per month, the Customer’s internet usage will be automatically be switched to their next available bucket, which may be chargeable, and/or the Customer's internet access will be limited and switched to 2G speed until the start of the following bill cycle or subscription.
27.7.
In respect of the Customers who are in violation of Digi’s Fair Usage Policy, Digi may, at its option and discretion, take any responsive action including, but not limited to, having the Customer's bandwidth managed, Digi Internet Services suspended or terminated (with or without notice as Digi considers appropriate). Digi reserves the right to review its Fair Usage Policy at any time without prior notice.
28.
Digital Service Rebate
28.1.
This Contract Offering offers a rebate of up to RM15 from Google Play, Apple App Store and EasyAdd platform (excluding RGG) (“Rebate”) when Customer subscribes for a 12-month Contract.
28.2.
Rebate will be applicable to Customers who subscribes to digital services for Google Play, Apple App Store and EasyAdd platform (excluding RGG) via his/her Postpaid Line.
28.3.
The digital services transaction (“Transaction”) needs to be done via Digi Operator Billing (DOB) in order for the Rebate to be successful.
28.4.
If the value of the Transaction is higher than the value of the Rebate, Customer will be liable to pay the difference to perform the Transaction. If the value of the Transaction is lower than the value of the Rebate, the difference shall be forfeited and Digi will not be liable to refund the difference, or carry forward the same for the Customer.
28.5.
Total rebate will be calculated each respective billing month
28.6.
The Rebate shall only apply to the Digital Services subscription fee excluding any Service Tax. Customer is required to fully pay the Service Tax incurred from the digital subscriptions.
29.
Roam Like Home
29.1.
This Contract Offering allows Customers to enjoy a discounted or free bundle combination of fixed roaming voice minutes and Mobile Internet/data roaming quota by subscribing for a 12-month Contract.
29.2.
Standard domestic charges shall continue to apply in accordance with the Customer’s Digi Postpaid Plan.
29.3.
Unless stated otherwise, the general terms and conditions for Roam Like Home shall apply to this Contract Offering. For more details on roaming, please click here.
29.4.
Roaming voice minutes included in this Contract Offering is only applicable for roaming voice calls from the Customer’s Digi Postpaid Line with participating countries and network:-
29.4.1.
to a Malaysian mobile number or a Malaysian fixed-line number (Roaming Call Home);
29.4.2.
to a mobile/fixed line number of the visiting participating country (Roaming Call Local); and
29.4.3.
Receiving call while you are in the participating country.
30.
Digi Mobile Broadband
30.1.
This Contract Offering allows Customers to enjoy one (1) Broadband Monthly 45 Supplementary Line free of charge when subscribing for a 12-month Contract.
30.2.
For limited time period, this contract offering allows Customers to enjoy one (1) Broadband Monthly 65 Supplementary Line free of charge when subscribing for a 12-month Contract.
30.3.
Unless stated otherwise, the general terms and conditions for Digi Broadband Plans shall apply to this Contract Offering. For more details on Digi Mobile Broadband, please click here.