Plans - Terms & Conditions

Digi Postpaid

General
1.
By subscribing to any Digi Postpaid plan (“Plan”), the Customer acknowledges that they understand the terms and conditions herein (“Terms and Conditions”) as well as the ‘All General Terms and Conditions’, including but not limited to Privacy Notice, Fair Usage Policy and account management, which are available at www.digi.com.my and agree to abide by them. The terms and words used in the Terms and Conditions here shall bear the same definition and meaning as stated in the ‘All General Terms and Conditions’.
2.
Where application services are bundled with any Plan, Digi reserves the sole and absolute right to cease, alter or suspend or substitute the application services bundled offerings at any time without prior notice. For the avoidance of doubt, such alteration, cancellation, termination or suspension by Digi does not entitle the Customers to any claim or compensation against Digi (in cash or in kind) for any and all loss or damage suffered or incurred by the Customers as a direct or indirect result of the act of alteration, cancellation, termination or suspension.
3.
Digi reserve the rights at its absolute discretion without liability to vary, delete or add to any of these Terms and Conditions, including but not limited to any feature for the Plans, from time to time without prior notice to the Customer as it deems fit. Continued use of this subscription and/or service following any changes to these terms and conditions constitutes an acceptance to those changes (if any). Customer accepts to be responsible for regularly reviewing information on the Plans at www.digi.com.my.
4.
Digi shall not be responsible in any way in the event that the Customer’s subscription was activated by a third party without his/her consent. Digi shall not refund nor compensate the Customer in any manner whatsoever in such situations.
Principal Lines
5.
A Customer can register up to a maximum of four (4) Principal Lines for every NRIC or Passport number (as the case may be).
6.
The Plans for Principal Lines and the eligible Add-Ons are as follows, subject to change from time to time without compensation or prior notice. Charges published are exclusive of all applicable taxes including Service Tax.
7.
Principal plans are listed as follows: 
Digi Postpaid 40
Monthly Commitment FeeRM 40
Plan Benefits
Mobile Internet Quota Allocation10 GB
Minutes Allocation (All-net)Unlimited
SMS Allocation (All-net)X
Subsequent Rates / Charges
SMS (All-net)10 sen/SMS
MMS (All-net)20 sen/MMS
Video Calls (All-net)15 sen/min
IDD CallsVaries by country. Click here for more info
Add-Ons Options (On Demand)
Internet Top Up / 7 days
Supplementary Lines
Roam Like Home / MonthX
Roaming Passes
Add-Ons Options (Contract)
a. Service Contract – 12 months
Internet Top Up / 12 Months
Roam Like Home / 12 MonthsX
Google Play Store, Apple App Store & EasyAdd (excl. RGG) DiscountX
Wireless Broadband Rebate / 12 MonthsX
b. Devices Contract 12/24 months
Normal bundle / 12 MonthsX
Normal bundle / 24 MonthsX
PF365 / 24 MonthsX
Digi Postpaid 60
Monthly Commitment FeeRM 60
Plan Benefits
Mobile Internet Quota Allocation25 GB
Minutes Allocation (All-net)Unlimited
SMS Allocation (All-net)-
Subsequent Rates / Charges
SMS (All-net)10 sen/SMS
MMS (All-net)20 sen/MMS
Video Calls (All-net)15 sen/min
IDD CallsVaries by country. Click here for more information
Add-Ons Options (On Demand)
Internet Top Up / 7 days
Supplementary Lines
Roam Like Home / Month
Roaming Passes
Add-Ons Options (Contract)
a. Service Contract – 12 months
Internet Top Up / 12 Months
Roam Like Home / 12 Months
Google Play Store, Apple App Store & EasyAdd (excl. RGG) Discount 
Wireless Broadband Rebate / 12 MonthsX
b. Devices Contract – 12/24 Months
Normal bundle / 12 Months
Normal bundle / 24 MonthsX
PF365 / 24 Months
Digi Postpaid 90
Monthly Commitment FeeRM 90
Plan Benefits
Mobile Internet Quota Allocation50 GB
Minutes Allocation (All-net)Unlimited
SMS Allocation (All-net)300
Subsequent Rates / Charges
SMS (All-net)10 sen/SMS
MMS (All-net)20 sen/MMS
Video Calls (All-net)15 sen/min
IDD CallsVaries by country. Click here for more information
Add-Ons Options (On Demand)
Internet Top Up / 7 days
Supplementary Lines
Roam Like Home / Month
Roaming Passes
Add-Ons Options (Contract)
a. Service Contract – 12 months
Internet Top Up / 12 Months
Roam Like Home / 12 Months
Google Play Store, Apple App Store & EasyAdd (excl. RGG) Discount
Wireless Broadband Rebate / 12 Months
b. Devices Contract – 12/24 Months
Normal bundle / 12 MonthsX
Normal bundle / 24 Months
PF365 / 24 Months
Digi Postpaid 120
Monthly Commitment FeeRM 120
Plan Benefits
Mobile Internet Quota Allocation65 GB
Minutes Allocation (All-net)Unlimited
SMS Allocation (All-net)1000
Subsequent Rates / Charges
SMS (All-net)10 sen/SMS
MMS (All-net)20 sen/MMS
Video Calls (All-net)15 sen/min
IDD CallsVaries by country. Click here for more information
Add-Ons Options (On Demand)
Internet Top Up / 7 days
Supplementary Lines
Roam Like Home / Month
Roaming Passes
Add-Ons Options (Contract)
a. Service Contract – 12 months
Internet Top Up / 12 Months
Roam Like Home / 12 Months
Google Play Store, Apple App Store & EasyAdd (excl. RGG) Discount
Wireless Broadband Rebate / 12 Months
b. Devices Contract – 12/24 Months
Normal bundle / 12 MonthsX
Normal bundle / 24 Months
PF365 / 24 Months
Digi Postpaid 150
Monthly Commitment FeeRM 150
Plan Benefits
Mobile Internet Quota Allocation85 GB
Minutes Allocation (All-net)Unlimited
SMS Allocation (All-net)1000
Subsequent Rates / Charges
SMS (All-net)10 sen/SMS
MMS (All-net)20 sen/MMS
Video Calls (All-net)15 sen/min
IDD CallsVaries by country. Click here for more information
Add-Ons Options (On Demand)
Internet Top Up / 7 days
Supplementary Lines
Roam Like Home / Month
Roaming Passes
Add-Ons Options (Contract)
a. Service Contract – 12 months
Internet Top Up / 12 Months
Roam Like Home / 12 Months
Google Play Store, Apple App Store & EasyAdd (excl. RGG) Discount
Wireless Broadband Rebate / 12 Months
b. Devices Contract – 12/24 Months
Normal bundle / 12 MonthsX
Normal bundle / 24 Months
PF365 / 24 Months

(* IDD calls varies by country. Click here for more information.)

8.
Principal Line benefits or any part thereof are non-transferable.
Add-Ons
9.
Customer with a Plan may add the following products and services (“Add-Ons”), subject to eligibility as set out in these Terms and Conditions or as determined by Digi from time to time without prior notice, provided always that Digi shall have sole and absolute discretion to accept, reject, suspend or terminate any request for or continued use of an Add-On as Digi deems fit:
9.1.
Supplementary Lines;
9.2.
Internet Top Up;
9.3.
Roam Like Home;
9.4.
Roaming Passes;
9.5.
Contract.
10.
Supplementary Lines
10.1.
Each Principal Line is eligible to register up to a maximum six (6) Supplementary lines subject to eligibility as follows:

Principal Line

Digi Postpaid 40

Digi Postpaid 60

Digi Postpaid 90

Digi Postpaid 120

Digi Postpaid 150

Eligible Supplementary Lines

Digi Postpaid 40

Digi Postpaid 40

Digi Postpaid 60

Digi Postpaid 40

Digi Postpaid 60

Digi Postpaid 90

Digi Postpaid 40

Digi Postpaid 60

Digi Postpaid 90

Digi Postpaid 40

Digi Postpaid 60

Digi Postpaid 90

Eligible for Gadget Sim (RM10/line)

X

Eligible for Mobile Broadband Line

X

10.2.
The Plans for Supplementary Lines and the eligible Add-Ons are as follows, subject to change from time to time without compensation or prior notice. Charges published are exclusive of all applicable taxes including Service Tax.
Digi Postpaid 40
Monthly Commitment FeeRM 40
Supplementary Line Discount – 50%-RM20

Plan Benefits

Mobile Internet Quota Allocation10 GB
Minutes Allocation (All-net)Unlimited
SMS Allocation (All-net)-

Subsequent Rates / Charges

SMS (All-net)10 sen/SMS
MMS (All-net)20 sen/MMS
Video Calls (All-net)15 sen/min
IDD CallsVaries by country. Click here for more information

Add-Ons Options (On Demand)

Internet Top Up / 7 days
Roam Like Home / MonthX
Roaming Passes

Add-Ons Options (Contract)

a. Service Contract – 12 months

Internet Top Up / 12 Months
Roam Like Home / 12 MonthsX
Google Play Store, Apple App Store & EasyAdd  Discount / 12 MonthsX
Wireless Broadband Rebate / 12 MonthsX
b. Devices Contract – 12/24 Months
Normal bundle / 12 MonthsX
Normal bundle / 24 MonthsX
PF365 / 24 MonthsX
Digi Postpaid 60
Monthly Commitment FeeRM 60
Supplementary Line Discount – 50%-RM30

Plan Benefits

Mobile Internet Quota Allocation25 GB
Minutes Allocation (All-net)Unlimited
SMS Allocation (All-net)-

Subsequent Rates / Charges

SMS (All-net)10 sen/SMS
MMS (All-net)20 sen/MMS
Video Calls (All-net)15 sen/min
IDD CallsVaries by country. Click here for more information

Add-Ons Options (On Demand)

Internet Top Up / 7 days
Roam Like Home / Month
Roaming Passes

Add-Ons Options (Contract)

a. Service Contract – 12 months
Internet Top Up / 12 Months
Roam Like Home / 12 Months
Google Play Store, Apple App Store & EasyAdd  Discount / 12 MonthsX
Wireless Broadband Rebate / 12 MonthsX
b. Devices Contract – 12/24 Months
Normal bundle / 12 MonthsX
Normal bundle / 24 MonthsX
PF365 / 24 MonthsX
Digi Postpaid 90
Monthly Commitment FeeRM 90
Supplementary Line Discount – 50%-RM45

Plan Benefits

Mobile Internet Quota Allocation50 GB
Minutes Allocation (All-net)Unlimited
SMS Allocation (All-net)300 SMS

Subsequent Rates / Charges

SMS (All-net)10 sen/SMS
MMS (All-net)20 sen/MMS
Video Calls (All-net)15 sen/min
IDD CallsVaries by country. Click here for more information

Add-Ons Options (On Demand)

Internet Top Up / 7 days
Roam Like Home / Month
Roaming Passes

Add-Ons Options (Contract)

a. Service Contract – 12 months
Internet Top Up / 12 Months
Roam Like Home / 12 Months
Video Streaming / 12 MonthsX
Google Play Store, Apple App Store & EasyAdd  Discount / 12 MonthsX
Wireless Broadband Rebate / 12 MonthsX
b. Devices Contract – 12/24 Months
Normal bundle / 12 MonthsX
Normal bundle / 24 MonthsX
PF365 / 24 Months
Gadget Sim
Monthly Commitment FeeRM 10

Plan Benefits

Mobile Internet Quota AllocationQuota Share from Principal line
Minutes Allocation (All-net)N/A
SMS Allocation (All-net)N/A

Subsequent Rates / Charges

MinutesN/A
SMS (All-net)N/A
MMS (All-net)N/A
Video Calls (All-net)N/A
IDD CallsN/A

Add-Ons Options (On Demand)

Internet Top Up / 7 daysX
Roam Like Home / MonthX
Roaming PassesX

Add-Ons Options (Contract)

a. Service Contract – 12 months
Internet Top Up / 12 MonthsX
Roam Like Home / 12 MonthsX
Video Streaming / 12 MonthsX
Google Play Store, Apple App Store & EasyAdd  Discount / 12 MonthsX
Wireless Broadband Rebate / 12 MonthsX
b. Devices Contract – 12/24 Months
Normal bundle / 12 MonthsX
Normal bundle / 24 MonthsX
PF365 / 24 MonthsX

(* IDD calls varies by country. Click here for more information.)

10.3.
The Customer is not permitted to transfer the benefits of a Supplementary Line or any part thereof to another Supplementary Line.
11.
Internet Top Up
11.1.
Subject to eligibility and availability, a Customer may opt to purchase an Internet Top Up on demand. Internet Top Up is available as an Add-On for both Principal and Supplementary Lines.
11.2.
Upon purchasing an Internet Top Up, any existing balance of Mobile Internet Quota shall be forfeited in accordance with its expiry date as stated on the date of purchase. The Internet Top Up purchased shall have a validity of seven (7) days from the date of purchase. The Internet Top Up purchased is not eligible for sharing between any lines.
11.3.
All Internet Top Up quota is applicable for domestic usage. Data roaming charges shall be charged separately according to the data roaming charges (see section on Charges below).
12.
Roam Like Home
12.1.
For more information on Roam Like Home Add-Ons, please click here
13.
Roaming Passes
13.1.
For more information on Roaming Passes Add-Ons, please click here
14.
Contract
14.1.
Digi provides additional offerings to Customers who opt to add-on a 12 or 24-month contract to his/her Principal or Supplementary Line, subject to eligibility and availability.
14.2.
For more information on Contract offerings, please click here
Charges
15.
This section shall apply to both Principal and Supplementary Line(s).
16.
The Customer shall, upon the submission of his/her application for registration, pay Digi the Advance Payment and/or Deposit and such other fees, charges and taxes as required by Digi. In addition to Advance Payment, non-Malaysian Customers are required to pay a Deposit of such sum as shall be determined by Digi from time to time. Any Deposit paid may be applied, forfeited, utilized, off set or refunded to Customer at Digi’s sole and absolute discretion.
17.
All rates depicted above for voice calls, SMS and MMS along with the bundled Minutes, bundled SMS and Mobile Internet Quota (“Bundled Offers”) apply only when used within Malaysia (to all domestic networks).
18.
All other services that are not included as part of the Bundled Offers including but not limited to MMS, Video Call, International Direct Dialing (IDD), International Roaming (IR) etc. are chargeable based on usage on a Pay-As-You-Use (PAYU) basis and rates applicable are based on standard rates published on www.digi.com.my, subject to Digi’s pricing for such services as amended from time to time.
19.
For more information on roaming rates, please click here.
20.
For more information on IDD rates, please click here.
21.
Usage on Calls and SMS beyond the cap of the Bundled Offers will be charged on the basis of Pay-As-You-Use (PAYU) in addition to the applicable Monthly Fee.
22.
All usages while on an overseas roaming network do not account as part of Bundled Offer.
Mobile Internet Quota Allocation
23.
This section shall apply to both Principal and Supplementary Line(s).
24.
All Mobile Internet Quota allocated in a Plan / Bundled Offer is exclusively for domestic usage only.
25.
All Mobile Internet Quota allocated to a Principal Line is eligible for sharing to any of its Supplementary Line(s). Digi reserves the right to collect a fee as determined by Digi from time to time (“Sharing Fee”) for this service. The Mobile Internet Quota of the Principal Line will be consumed first before the Mobile Internet Quota of the Supplementary Line will be consumed.
26.
The precedence of the Mobile Internet usages of Principal and Supplementary Line(s), where applicable:
26.1.
Quota from Free 1GB Productivity (valid until further notice);
26.2.
Quota from any promotional freebies;
26.3.
Quota from add-on hotspot;
26.4.
Quota from Internet Top Up Add-On (see section on Add-Ons above);
26.5.
Quota from Internet Top Up via Contract (see section on Contract below);
26.6.
Quota from Internet Sharing;
26.7.
Quota from Bundled Offer.
27.
All Mobile Internet Quota allocated is not eligible for sharing between Principal to Principal Lines or Supplementary to Supplementary Lines.
28.
For more information on internet sharing Terms and Conditions please click here.
29.
Except where provided in these Terms and Conditions, where the Customer does not fully utilise the Mobile Internet Quota allocation, the balance unutilised Mobile Internet allocation shall be forfeited at the end of the bill cycle.
30.
Mobile Internet and any data service will be restricted once usage exceeded the total Internet quota allocated. However, the Customer may opt to purchase Internet Top Up Add-On to continue surfing the Internet at regular speed.
Unlimited Calls
31.
Unlimited Calls allocated with the Plans:
31.1.
Applies to domestic mobile/fixed on-net and off-net usages (excluding video calls, calls to special numbers, calls to toll-free 1-300/1-800 numbers and calls to 121 numbers).
31.2.
Strictly for standard person-to-person calls; and not meant for any commercial/non-personal usages. For any excessive usage, or on suspicion of fraud, any illegal practice or unusual activity in respect of the Customer’s Account with Digi, Digi at its sole and absolute discretion reserves the right at any time without being liable to the Customer or any third party to discontinue, disconnect, interrupt, bar or suspend the service for such period of time as Digi shall deem fit.
31.3.
Non-transferable, whether by operation of law or otherwise, either to any other person, entity or any other Postpaid Account.
31.4.
Can only be utilised domestically i.e. within Malaysian networks only. Calls made when overseas are subjected to roaming charges. The Customer shall be charged based on the call rates imposed by the respective Digi roaming operators for call usage while roaming with Digi’s overseas roaming partners.
Digi Postpaid Offerings
32.
The Plans above may contain special offerings which may be cancelled, changed, suspended without compensation or prior notice as in accordance with Digi’s sole and absolute discretion. Digi shall also have sole and absolute discretion to change any eligibility criteria for these special offerings. The following list of Digi Postpaid offerings are valid until further notice.
33.
Monthly Fee Discount for Supplementary Line(s)
33.1.
Customers of a Principal Line are eligible for 50% off the Monthly Fee on their Supplementary Line(s) when registering the eligible Supplementary Plans as stated above.
34.
Waiver of Sharing Fee
34.1.
Customers of a Principal Line are eligible for a waiver of the Sharing Fee stated above.
35.
Phone Freedom 365 Rebate
35.1.
All Phone Freedom 365 subscribers who sign up with Digi Postpaid 120 or Digi Postpaid 150 are eligible for Phone Freedom 365 rebate. For more information on Phone Freedom 365, please click here.
35.2.
Rebate entitlement for Phone Freedom 365 are as follows:
Rebate on postpaid line for 24 monthsDigi Postpaid 60Digi Postpaid 90Digi Postpaid 120Digi Postpaid 150Digi Postpaid 90 Family
Phone Freedom 365N/AN/ARM15RM20N/A
36.
Digi Fibre and Digi Mobile Broadband Rebate
36.1.
Customers of a Principal Digi Postpaid Line are eligible for additional rebate when registering for Digi Fibre line (DF) or Digi Mobile Broadband plan. For more information on Digi Fibre, please click here, and for Digi Mobile Broadband, please click here.
36.2.
Rebate entitlement for signing up of Digi Fibre together with the Digi Postpaid line will be granted to the eligible Digi Postpaid lines as follows:
Rebate on postpaid line for 24 monthsDigi Postpaid 40Digi Postpaid 60Digi Postpaid 90Digi Postpaid 120Digi Postpaid 150
Sign up of DF90N/ARM15RM15

Sign up of
DF130
DF150
DF190
DF270
DF290

N/ARM30
 
 
36.3.
The Digi Postpaid rebate is only applicable for new Digi Fibre and new Digi Postpaid Customers who sign up from 23 February 2021 onwards.
36.4.
The Digi Postpaid rebate is applicable to only 1 (one) Digi Postpaid lines that is signed up under the same account with the Digi Fibre.
36.5.
For Digi Postpaid subscribers with multiple Digi Postpaid lines that is eligible for Digi Postpaid rebate, the rebate will be granted on the Digi Postpaid lines on the highest monthly commitment fee. In the event that subscribers have multiple postpaid lines of the same monthly commitment fee, the rebate will be randomly assigned to any of the Digi Postpaid lines.
36.6.
The Digi Postpaid rebate will be credited into customer’s bill within 30 days after the successful Fibre Broadband installation.
36.7.
In the event that Customer terminate the Digi Postpaid line or perform change of plan on the Digi Postpaid line, the Digi Postpaid rebate will be forfeited and replaced with a new rebate if eligible.
36.8.
In the event that Customer terminate the Digi Fibre line, the Digi Postpaid rebate will be forfeited.
36.9.
In the event that Customer perform upgrade on the Digi Fibre line, the Digi Postpaid rebate will be maintained as per the initial rebate and will not be changed.
36.10.
Rebate entitlement for signing up of Digi Mobile Broadband supplementary line will be granted to the eligible supplementary Digi Mobile Broadband line as follows:
 Digi Postpaid 40Digi Postpaid 60Digi Postpaid 90Digi Postpaid 120Digi Postpaid 150
Lifetime Rebate on Digi Mobile Broadband line applicable for Broadband Monthly 45 (Supp), Broadband Monthly 65 (Supp) & Broadband Monthly 105 (Supp) sign up onlyN/ARM10RM10RM10RM10
37.
Free Internet Top Up
37.1.
The Free Internet / Free Internet Top Up (“Freebies”) is a promotion run by Digi for a duration as may be specified by Digi from time to time (“Promotion”).
37.2.
The Promotion Eligibility:
37.2.1.
All Digi Postpaid Voice and Postpaid Broadband Plans subscribers with specific Internet plans are eligible to participate in the Promotion (“the Participant”).
37.2.2.
For the avoidance of doubt, all other subscribers including prepaid subscribers, Pay-As-You-Use internet subscribers are excluded.
37.2.3.
Digi reserves the right to reject or forfeit the Freebies at its sole and absolute discretion without having to assign any reasons whatsoever.
37.2.4.
By participating in the Promotion, Participants confirm that they have obtained prior consent from their respective parents or guardians (if the Participant is below 18 years of age).
37.3.
Promotion Mechanics:
37.3.1.
During the Promotion Period, Digi shall grant the Freebies on the effective date as determined by Digi. In order to enjoy the Promotion, the Participant is required to maintain the Internet plan at the time of grant of the Freebies. Further, the Participant must maintain its status as an active subscriber and must not have an amount owing/outstanding exceeding his credit limit for the entire duration of the Promotion Period.
37.3.2.
In the event the Participant's amount outstanding exceeds its credit limit and/or where the Participant amend or vary its plan or subscription to one other than the plan or subscription at the date of grant and/or if the plan or subscription is terminated or inactive, the Freebies shall be automatically forfeited.
37.3.3.
The Freebies given are non-transferable, whether by operation of law or otherwise, either to any other person, entity or prepaid account.
37.3.4.
The Freebies are not applicable to the usage of roaming services.
37.3.5.
Please note that all Freebies granted is to be utilised within the Promotion Period and any unutilised Freebies will automatically expire.
38.
Auto Billing Discount
38.1.
Auto Billing discount of 5% off monthly total bill will be given for six (6) months from the date of subscription to Customers who sign up for the auto-pay service when registering for Digi Postpaid Plans.
38.2.
Digi Postpaid Customers who opt-in for auto pay is agreeable to the Auto Billing terms and conditions. For more information on the terms and conditions, please click here.