Plans - Terms & Conditions

Digi Kiosk

1.This Digi Self-service Kiosk is available to Digi customers, subject to Digi's terms and conditions, limits and procedures whether contained in these Digi Self-service Kiosk terms and conditions ("Terms and Conditions") or as prescribed by Digi from time to time at its absolute discretion.

2.These Terms and Conditions govern Digi's customer's rights and obligations, as the customer, and Digi, in connection with the access and use of this Digi Self-service Kiosk. By accessing or using this Digi Self-service Kiosk, Digi customers hereby acknowledge and accept these Terms and Conditions.

3.This Digi Self-service Kiosk allows Digi customers to perform the following services in relation to Digi Customer's Account (for the avoidance of doubts "Digi Customer's Account" means customer's account for Digi Mobile, Digi Fixed Line and/or Digi Broadband which may include Digi postpaid business customer or enterprise customer or individual customer, whichever is applicable):

3.1to make bill enquiries or bill payments in relation to Digi Customer's Account. Any bill payment will be updated to the respective Digi Customer's Account pursuant to these Terms and Conditions;

3.2to perform instant reloads and/or instructions to the respective prepaid mobile numbers and/or prepaid broadband internet numbers;

3.3to make or perform such other services as may be introduced by Digi via Digi Self-service Kiosk from time to time.

4.Bill Payment & Bill Enquiry Services:

4.1This Digi Self-service Kiosk accepts payment by cash, cheque, credit card and Bank Card.

4.2The bill enquiry on Digi Customer's Account details of Digi Mobile, Digi Fixed Line and/or Digi Broadband shall be subject to successful verification via MyKad or Passport/Identification numbers in Digi 's record.

4.3Bill Payment by Cash

4.3.1Denominations of notes accepted via Digi Self-service Kiosk are RM5, RM10, RM50 and RM100 unless otherwise specified by Digi.

4.3.2The maximum numbers of notes accepted via Digi Self-service Kiosk is thirty (30) pieces of notes per transaction.

4.3.3The respective Digi Customer's Account will be updated within two (2) hours upon acceptance of payment subject to Digi's system availability or within such period as specified by Digi.

4.3.4No return of change or refund of money will be given to the customers for any payment made by cash via Digi Self-service Kiosk. Any excess amount made by the customers will be credited in the subsequent months' Digi Customer's Account bill statement.

4.3.5Each cash payment transaction can only be made for one (1) account number.

4.4Bill Payment by Cheque

4.4.1Only local, house and/or outstation cheques are accepted for payment by cheque via Digi Self-service Kioks.

4.4.2Cheque must be made payable to "Digi Telecommunications Sdn. Bhd.".

4.4.3On the reverse side of the cheque, the customer must write contact number, Digi Mobile, Digi Fixed Line number or Digi Broadband account number and amount of payment.

4.4.4Only six (6) telephone numbers per cheque transaction are accepted by Digi for any payment made via Digi Self-service Kiosk.

4.4.5Any payment made by cheque via Digi Self-service Kiosk must not be used with envelopes and/or the customer must not staple the cheque to be deposited for any payment made via Digi Self-service Kiosk.

4.4.6All valid cheque received via Digi Self-service Kiosk will be updated to the respective Digi Customer's Account(s) after cheque clearance.

4.4.7Cheque clearance means the respective bank's clearance by Digi's acquiring bank.  Any incomplete details on the cheque or rejected cheque or insufficient amount on the cheque will be returned to the customer and the payment amount made will be reversed in the respective Digi Customer's Account.

4.5Bill Payment by Credit Card

4.5.1Only locally issued Credit Card (Mastercard or VISA) will be accepted for payment by Credit Card via Digi Self-service Kioks.

4.5.2Minimum payment amount that can be accepted via credit card is RM 5.00 unless otherwise specified by Digi.

4.5.3Maximum transaction allowed is dependent on the registration status of the Credit Card with Digi.

4.5.4The respective Digi Customer's Account will be updated within two (2) hours upon acceptance of payment subject to Digi's system availability or within such period as specified by Digi

4.5.5Any payment made via Credit Card is subject to approval or clearance by the issuing bank.

4.5.6If a payment via Credit Card is unsuccessful, please refer to the issuing bank.

4.5.7Each Credit Card payment transaction can only be made for one (1) account number for any payment made via Digi Self-service Kiosk.

4.6Bill Payment by Bankcard

4.6.1Only locally issued Bankcards with MEPS e-debit function are accepted for payment. MEPS e-Debit enables the payment amount to be immediately deducted from the customer's savings or current account.

4.6.2Minimum payment amount that can be accepted via Bankcard is RM 5.00, unless otherwise specified by Digi.

4.6.3The maximum payment amount allowed is dependent on the customer's issuing bank rules.

4.6.4The respective Digi Customer's Account will be updated within two (2) hours upon acceptance of payment, subject to Digi's system availability or within such period as specified by Digi

4.6.5Any payment made via Bankcard is subject to the approval or clearance by the issuing bank.

4.6.6If a payment via Bankcard is unsuccessful, please refer to the issuing bank.

4.6.7Each Bankcard payment transaction can only be made for one (1) account number for any payment made via Digi Self-service Kiosk.

4.7Once payment is accepted by Digi Self-service Kiosk upon final confirmation by customers, the payment made is final and non-refundable. Nevertheless, the payment confirmation slip shall not be the proof of payment by the customers to Digi and Digi shall reserve its right under the law towards any payment due and outstanding by the respective Digi customers.

4.8For the avoidance of doubts, the unbarring of the services is applicable to all modes of payment successfully accepted, except for payment made via cheque, which is subject to the bank's clearance.

4.9For any payment made using the bill scanner or manual entry via Digi's Customer's Account No., SMS notification will not be sent to the respective customer's mobile telephone number upon receipt of payment. As such, the customers are advised to retain the payment confirmation slip for records.

4.10Any excess amount made by the customers will be credited in the subsequent months' Digi Customer's Account bill statement.

5.Prepaid Reload Service

5.1Digi Self-service Kiosks accept reload amounts from RM10 to RM100, in increments of RM5 unless otherwise specified by Digi.

5.2Digi Self-service Kiosks will reject a transaction if the total cash received is less than RM10 or more than RM100 unless otherwise specified by Digi.

5.3Digi prepaid mobile numbers or Digi prepaid broadband numbers will be reloaded almost instantly upon confirmation, subject to systems availability. In the event customer fails to receive the reload confirmation after twenty four (24) hours, please walk in to our nearest Digi Retail Store or call our Customer Service at 016 221 1800.

5.4Each reload transaction can only be made for one (1) Digi prepaid mobile number or Digi prepaid broadband number only.

5.5Once cash reload instructions are accepted by Digi Self-service Kiosks upon final confirmation by customer, the reload instructions shall be considered as final and non-refundable.

5.6Customer is responsible to ensure the details for Digi prepaid mobile number or Digi prepaid broadband number entered is correct. Digi shall not be liable for the details or information provided by the customers via Digi Self-service Kiosks.

5.7When the instant reload instructions are accepted and completed via Digi Self-service Kiosks, the customer will receive a confirmation SMS message from Digi. In order for the customer to check their Digi prepaid mobile credit balance, the customers may dial *126# and press ‘SEND’ from the mobile phone.

5.8Notwithstanding anything to the contrary stated herein, all instant reload instructions received by Digi shall be processed at Digi's absolute discretion.

6.Unless otherwise provided in Digi's website from time to time, Digi Self-service Kiosks do not allow for payment in any currency other than Malaysian Ringgit.

7.Digi Self-service Kiosks are available 24 hours a day, 7 days a week unless otherwise specified in these Terms and Conditions or in Digi's website. However, any Digi Self-service Kiosk located at a shopping mall will be subject to the respective shopping mall's normal business hours. However, due to the maintenance and/or malfunction of Digi system and/or any reasons whatsoever which are beyond Digi's control, Digi Self-service Kiosks may not be accessed or available at certain times and in such event, Digi shall not be liable for any loss, liability or damage which may be incurred as a result of such inaccessibility or unavailability. Hence, Digi makes no warranty on the accessibility or availability of Digi Self-service Kiosks or any service provided thereunder will be available at the times stated herein.

8.All payment via Credit Card(s) or Bankcard shall be valid and shall be deemed used by the cardholder him/herself. Further, the customer acknowledges and agrees that the Credit Card or Bankcard number constitutes his/her signature as Digi cannot conduct manual comparisons or verification of the customer's actual signature. The customer acknowledges and agrees that the Credit Card or Bankcard number will be the means whereby Digi identifies him/herself and that anyone using the Credit Card or Bankcard number or is otherwise in possession of the customer's Credit Card or Bankcard or such details will be able to have access to and to use the Digi Self-service Kiosk service. The customer hereby agrees that he/she will not dispute the transaction or request for any chargeback from the issuing bank. Digi shall not be liable for any use of the customer's Credit Card or Bankcard for the purpose of payment or reload instructions via Digi Self-service Kiosks as stated herein.

9.For all payments using this Digi Self-service Kiosk service, Digi will endeavour to process the customer's payment or reload instructions. However the customer understands and accepts that payments under the Services may not be completed or may be deleted for any reason(s) whatsoever. The customer accepts that Digi makes no warranty that any of the payment or reload instructions will be completed within a particular time period or date or that payment will be properly made to the relevant account(s) in accordance with the payment or reload instructions. Digi shall not be liable for any additional payments or reloads instructions made whether by way of another payment or reload instructions via this Digi Self-service Kiosk service or by any other ways available.

10.For any queries in relation to the payment or reload instructions, please walk in to our nearest Retail Centre or call our Customer Service at 016 221 1800.

11.All other Terms and Conditions in relation to Digi's products, services and general terms and conditions shall apply mutatis mutandis.