What is the normal turnaround time for repair and replacement?

The normal turnaround time for cracked screens and device replacement will be between 5 to 7 working days depending on the parts/device availability and severity of the damage (if applicable).
Note: Replacement device turnaround time will be 2-3 working days from the time of excess fee payment.

For customers that have purchased Digi Shield prior to 28th of February, please refer to this link for information and T&Cs regarding your subscriptions.