What is the normal turnaround time for repair and replacement?

The normal turnaround time for cracked screens and device replacement will be between 24 hours to 3 working days for West Malaysia and 3 to 5 working days for East Malaysia depending on the parts/device availability and severity of the damage (if applicable). In the event that there are other damages; the turnaround time for West Malaysia should not be more than 5 working days and the turnaround time for East Malaysia should not take more than 8 working days other damages.
Note: Replacement device turnaround time will be 2-3 working days from the time of excess fee payment.