We strongly believe that building a responsible and sustainable business is critical to securing long-term success for our company. In this area, we are determined to continuously deliver quality services to drive positive outcomes for society, act responsibly and with integrity, and to do this in a transparent manner. Our commitment to corporate transparency is evidenced through this Sustainability Data Book, which discloses a wide-range of practices implemented in 2019 to address material sustainability issues related to our business and the environment we operate in. In keeping to our commitments, we have ceased producing hard copies of this report in favour of digital copies since 2016, being among the first to do so. Going forward, we aim to mature our sustainability strategy by taking a fresh look at how our technology and people can build a better future for all. This book is meant to be read together with Digi.Com Berhad’s Integrated Annual Report 2019.

Our sustainability disclosure covers the activities of our wholly owned subsidiary, Digi Telecommunication Sdn Bhd, unless otherwise stated.

Unless we have stated otherwise, all data covers the calendar year 1 January to 31 December 2019. We have included two years of historically tracked data for key indicators.

This Data Book has been prepared in accordance with the GRI Standards: Core option. These include principles such as stakeholder inclusiveness, timeliness and clarity. We take guidance from Bursa Malaysia’s Sustainability Reporting Guide (Second edition) and adapting some of the best practices relevant to our business.

In addition, the procedure of compiling sustainability disclosure is in accordance with the Telenor Group Non-Financial Reporting Procedures, and Digi’s Standard Operating Policy and Procedures on Sustainability Reporting. These policies and procedures provide guidance on the scope and boundaries of reporting, roles and responsibilities, internal control processes, and definitions for all reported parameters. We also adhere to established reporting standards such as the Greenhouse Gas Emissions Protocol and the CDP. We have also been reporting our environmental impact and the actions taken to reduce them to the CDP since 2009. In the past few years, Digi’s environmental data has been included in Telenor Group's submission to the CDP, for which we have achieved a leadership index status in 2017.

Our Reporting Suite comprises the Integrated Annual Report 2019, the Sustainability Data Book 2019 and Corporate Governance Report 2019.

We employ a non-financial reporting (NFR) system which follows a strictly controlled process for data collection and all of our quantitative data is verified by Telenor Group. During the year, we commissioned KPMG PLT, an external accounting firm, to perform a limited independent assurance, defined by ISAE3000, on the GRI indicators presented in this Data Book.

Digi’s Performance Data Corresponding GRI Indicators
Suppliers signing the Agreement of Business Conduct (ABC)
Total number of suppliers that the organisations' anti-corruption policies and procedures have been communicated to through signing the Agreement of Business Conduct
Energy consumption within the organisation
Total fuel consumption from non-renewable sources
Total fuel consumption from renewable fuel sources
Total electricity consumption
Scope 1 CO2 emissions
Scope 2 CO2 emissions
Scope 3 CO2 emissions
Direct (Scope 1) GHG emissions
Indirect (Scope 2) GHG emissions
Indirect (Scope 3) GHG emissions
Lost time injury frequency
Occupational health and safety - Injury, occupational diseases, lost of days, and absenteeism, and work-related fatalities
Training hours recorded
Average hours of online learning that the organisations' employees have undertaken during the reporting period

The full details on KPMG’s limited assurance opinion is available in our Integrated Annual Report 2019