Safeguarding Data Privacy
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Our Key Privacy Principles
Safeguarding customer data and privacy is important in how we serve our customers, therefore Digi complies to the strictest standards, internal governance processes and security measures when it comes to managing our customer data.
Lawfulness, fairness, and transparency
Accuracy
Storage limitation
Purpose
Data minimisation
Rights of the data subject
Integrity and confidentiality
Transfer of personal data
Accountability
Stakeholders
Preparing our youth for a digital future.
Consumers
We are open with our privacy policies and adhere to the highest standards of ethics and integrity in processing data. We are building capacity for consumers and businesses to safely navigate data privacy and protection matters in the digital age.
How Digi manages customer data: Privacy Notice
How Digi uses Cookies: Cookie Notice
Children
We ensure the same privacy principles are adhered to when we conduct our workshops and host programmes for children under the age of 18.
How to be a responsible digital citizen and keep children safe online: Yellow Heart Safe Internet Portal
Business Partners and Third Parties
We enforce stringent measures to address possible gaps across our business value chain to ensure we continue to protect the privacy and security of our customers.
How Digi manages visitor data: Visitor Privacy Notice
Responding to Authority Requests
In Malaysia, law enforcement agencies (LEAs) and other authorities have the legal power to access the personal data we possess or information from our networks. Authorities typically require this information to solve criminal cases, prevent serious security threats or help find missing people. It is our responsibility to respect individual privacy, continuously improve our practices, and discuss challenges we face with relevant stakeholders.