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Safeguarding Data Privacy

We aim to educate every Malaysian on the importance of data privacy and ways to respect and protect it

Our Key Privacy Principles

Safeguarding customer data and privacy is important in how we serve our customers, therefore Digi complies to the strictest standards, internal governance processes and security measures when it comes to managing our customer data.

Lawfulness, fairness, and transparency

Accuracy

Storage limitation

Purpose

Data minimisation

Rights of the data subject

Integrity and confidentiality

Transfer of personal data

Accountability

Stakeholders

Preparing our youth for a digital future.

Consumers
We are open with our privacy policies and adhere to the highest standards of ethics and integrity in processing data. We are building capacity for consumers and businesses to safely navigate data privacy and protection matters in the digital age.

How Digi manages customer data: Privacy Notice
How Digi uses Cookies: Cookie Notice

Children
We ensure the same privacy principles are adhered to when we conduct our workshops and host programmes for children under the age of 18.

How to be a responsible digital citizen and keep children safe online: Yellow Heart Safe Internet Portal

Business Partners and Third Parties
We enforce stringent measures to address possible gaps across our business value chain to ensure we continue to protect the privacy and security of our customers.

How Digi manages visitor data: Visitor Privacy Notice

Responding to Authority Requests

In Malaysia, law enforcement agencies (LEAs) and other authorities have the legal power to access the personal data we possess or information from our networks. Authorities typically require this information to solve criminal cases, prevent serious security threats or help find missing people.  It is our responsibility to respect individual privacy, continuously improve our practices, and discuss challenges we face with relevant stakeholders.