Climate Change & Environment

Minimising our environmental footprint while growing our reach, and leveraging digital services to address climate change.

Our Approach

We endeavor to reduce our environment and climate impact of our operations. We monitor, manage and minimise our impact on the environment. We monitor our energy costs, carbon emissions, e-waste generated, and water consumption. Our environmental management system is ISO 14001:2004 certified.

Energy Efficiency
Source New Technology
Enable & Empower

Energy Efficiency

Our 2017 – 2020 network energy use is forecasted to increase as we strengthen and broaden our reach to provide better service to our customers. Our strategy is to stabilise the energy consumption in our network, which accounts for over 90% of energy consumption, while increasing our market share. In 2017, Telenor Group will formulate a new strategic climate ambition with localised climate roadmaps working towards 2030 that are aligned with the Paris Climate Agreement.
In 2016, we utilised 284 GWh across our operations, a 7.4% increase year-on-year. This was due to the robust 102% year-on-year growth in data traffic. Our energy intensity per RM revenue rose 19% to 0.046 KWh due to lower revenues, and our KWh per customer is marginally above the Telenor Group average of 18.6 KWh.
Energy Intensity
unit : KWh per RM Revenue


Energy Intensity Per End Use Customer
unit : KWh per customer
Our energy intensity increased by 8.6% to 38.22 MW per RM revenue resulting in our first upsurge in two years. Although we did not meet our reduction target, we expect to improve energy intensity as 4G LTE expansion stabilises and new data services are monetised.

Carbon Emission

We disclose our carbon emissions to the National Corporate Greenhouse Gas Reporting Programme for Malaysia (MYCarbon), and to the Carbon Disclosure Project as part of Telenor Group. In 2016, our total carbon emission is 142,835 tonnes*, a 5.6% year-on year increase, and our carbon intensity per RM value added increased 4.5% to 0.044 tonnes. Our carbon emission per customer is above the Telenor Group average of 6.3 kg CO2e.

Our largest carbon emission is from Scope 2, purchased electricity from grid, which accounts for 80% of total emissions. Emissions from generators accounted for the most significant increase of 17% year-on-year as we rolled out our 4G LTE network to reach 85% population coverage, and provide rural coverage through rollout of over 100 T3 sites.
Carbon Intensity
unit : tonnes CO2e per value added

Carbon Emission Per End Use Customer
unit : Kg CO2e Per Customer
*Our boundary for carbon reporting only covers emissions from Digi Telecommunications Sdn Bhd. Emissions from our network, which accounts for our largest emissions, operate under this company. It does not include subsidiaries, outsourcing services or joint ventures.

Sourcing New Technology

We have installed 74 solar hybrid base stations, which contributes less than 1% of energy to power our network. There was a slight reduction in total production of renewable energy due to vandalism at ten sites. The 64 operational sites generated an estimated 0.52GWh*.

The on-going industry proof of concept (POC) self-sustaining hydrogen fuel cell at our base station with 2G and 3G technologies, continues to operate within the established parameters and passed several stress tests. The hybrid system extracts moisture from the atmosphere and extracts hydrogen molecules, reducing carbon emissions and maintenance cost. Results from the POC will guide future energy system optimisation to fit different variations of base stations. The POC is funded by a grant from the Green Technical Working Group under the Malaysia Technical Standard Forum Berhad.

Infrastructure Sharing

Sharing of network infrastructure is a growing industry initiative to bring the benefits of mobile communication to more people. Through an industry agreed methodology, the common sharing unit was developed to monitor the extent of sharing between companies. This enhances our ability to deliver affordable, high-quality digital services, while decommissioning common sites to reduce our energy consumption.

Managing Waste

Electrical Waste
The growing amount of e-waste not properly disposed of has health and environmental implications. E-waste directly produced from our operations is managed under the Environmental Quality (Scheduled Wastes) Regulation 2005 and our E-Waste Guidelines.

Decommissioned network equipment constitutes the largest amount of e-waste generated by tonnes. We reuse equipment, and send those that are obsolete to recycle and be disposed of safely by a licenced vendor. Our target is to achieve 100% recycling rate of decommissioned equipment. As we complete our network upgrade, the amount of e-waste from decommissioned network equipment has declined. In 2016, we collected only 18 tonnes of equipment, down from the peak of 343 tonnes year-on-year.

Collection of old mobile phones constitutes a small amount of e-waste as there are currently no regulations on domestic e-waste in Malaysia. We offer ‘take back’ schemes of selected phone models and make available e-recycling boxes in all Digi stores.

The Mobile e-Waste: Old Phone New Life, is a joint recycling and awareness programme by the Malaysian Communications and Multimedia Commission, Malaysian Technical and Standards Forum Berhad, and industry peers. In its second year, a media awareness tour of a recycling centre was initiated, explaining how e-waste is recycled and the potential dangers if not disposed off responsibly.

Obsolete Electrical and Electronic Equipment
unit : tonnes
unit : tonnes

General Waste

General waste and Recycling Rates
Waste Collected
unit : tonnes
Waste Recycled
unit : tonnes
Waste generated per employee (kg)


In 2016, we saw an increase in water use due to the renovation at Lot 10. Buildings owned by Digi, are fitted with Water Efficient Labeling Scheme Rating of 3 Ticks taps, dual-flush WCs, and waterless urinals. Combined, these measures have the potential to reduce potable water demand by 53% compared against the use of conventional fittings. A 100m3 rainwater harvesting underground tank collects water to reduce dependency on potable water for general cleaning purpose.