Climate Change & Environment

We are committed to minimise environmental impacts from our operations. We have the potential to provide solutions to enable and support our partners to do their part in addressing climate change by leveraging on the use of mobile internet.

Our Approach

Our environmental policy ensures that we track, manage and minimise energy use, water consumption, waste generated and increase recycling. Our environmental management system is ISO14001:2004 certified. We disclose to the National Corporate Greenhouse Gas (GHG) Reporting Programme for Malaysia (MYCarbon), and to the Carbon Disclosure Project as part of Telenor Group.

Energy Efficiency
Source New Technology
Enable & Empower

Energy Efficiency

In 2015, we utilised 264.2* GWh of electricity, a 6.9% year-on-year increase in overall use. Our largest consumption of electricity is in our network, which accounts for over 90% of total energy used. As we rolled out more 4G LTE sites, we saw a 6.6% increase in energy use for our networks. Portable generators used to run base stations have seen an increase of 15.8% in diesel use on our network.
Energy Intensity
unit : MWh per RM Revenue


Our energy intensity increased by 8.6% to 38.22 MW per RM revenue resulting in our first upsurge in two years. Although we did not meet our reduction target, we expect to improve energy intensity as 4G LTE expansion stabilises and new data services are monetised.

*Ernst & Young LLP reviewed and verified this data.

Carbon Emission

In 2015, our overall Greenhouse Gas (GHG) emission and carbon intensity remained stable with an increase of less than 1% at 135,262* tonnes CO2e, and 19.6kg per RM revenue. The lower percentage growth compared to overall GWh consumption is attributed to a 2.1% reduction in emission factor of Malaysia’s grid electricity. Our largest GHG emission is from Scope 2, purchased electricity from grid, which accounts for 83% of total emissions.
Carbon Intensity
unit : kg CO2e per value add
*Ernst & Young LLP reviewed and verified this data.
+Our boundary for GHG reporting only covers emissions from Digi Telecommunications Sdn Bhd. Emissions from our network, which accounts for our largest emissions, operate under this company. It does not include subsidiaries, outsourcing services or joint ventures.

Sourcing New Technology

In 2015, 74 of our base stations were powered by solar and accounted for 0.60 GWh of energy used for the network. We will continue to explore potential sites to install and migrate to solar as the technology advance and investment costs decreases.

A proof of concept (POC) is underway using a modified hybrid hydrogen fuel cell system which extracts water from the atmosphere, and converts hydrogen to power the base station. A three year return of investment is expected from reduction in cost from diesel use, field logistics, site vandalism, and diesel pilferage. The POC is funded by a grant from the Green Technical Working Group under the Malaysia Technical Standard Forum Berhad.

Infrastructure Sharing

Sharing of network infrastructure is a growing industry initiative to bring the benefits of mobile communication to more people. Through an industry agreed methodology, the common sharing unit was developed to monitor the extent of sharing between companies. This enhances our ability to deliver affordable, high-quality digital services, while decommissioning common sites to reduce our energy consumption.

Sustainable Procurement

Our Sustainable Procurement Principles are guided by international energy efficiency standards. Telenor Group adheres to the European Code of Conduct for Energy Consumption in Broadband Equipment. It commits us to make all reasonable efforts to procure broadband equipment with specification that minimises power consumption in our operations and for our consumers.

The Sustainable Procurement Policy requires contracts above a total value of USD 250,000 to have a set of sustainability criteria as part of the procurement process.

The sourcing team runs a criteria checklist against potential suppliers’ sustainability principles and management, such as environmental management system, energy efficiency, waste and hazardous substance management as part of the tender. In 2015, all procurement contracts above the value of USD250,000 met this criteria.

Managing Waste

Electrical Waste
As we procure new equipment to support our business transformation to deliver digitise services to our customers, the e-waste may contain material that have an implication on health and the environment if not treated correctly. In compliance with Telenor Group’s e-waste management policy, we reuse equipment, and send those that are obsolete to recycle and be disposed of safely by a licenced vendor. We partner with regulators, industry, and mobile phone manufacturers to collect and recycle mobile phones through trade-in programmes, and collection boxes at our retail stores.
Obsolete Electrical and Electronic Equipment
unit : tonnes
unit : tonnes
Recycling Rate
Our target is to achieve e-waste recycling rate of 100%. Collection and recycling of e-waste peaked in 2014 upon completion of network modernisation programme.

General Waste

General waste and Recycling Rates
Wasted Collected
unit : tonnes
Wasted Recycled
unit : tonnes
Recycling Rate
In 2015, the renovation of Lot 10 contributed to the increase in recycling rate as respective divisions cleared documents in preparation for their temporary relocation.


Buildings owned by Digi, are fitted with Water Efficient Labeling Scheme Rating of 3 Ticks taps, dual-flush WCs, and waterless urinals. Combined, these measures have the potential to reduce potable water demand by 53% compared against the use of conventional fittings. A 100m3 rainwater harvesting underground tank collects water to reduce dependency on potable water for general cleaning purpose.

In 2015, we saw an increase in water due the completion of renovation of stores, and the nonstop use of cold water chillers during the renovation of D’House.


Enabling Solutions

We support the environmental sustainability efforts of our stakeholders related to mobile devices and technology equipment. As mobile services advance, we partner our stakeholders to leverage these innovations as an enabler of environmental change.

We provided internet-enabled Lenovo Android tablets to 20 youths in Sabah to participate in the UNICEF Voices of Youth Climate Change Digital Mapping project. By documenting and reporting climate change and environmental challenges in their respective communities, Malaysian youths joined their peers from around the world and contributed to discussions at the Climate Change Conference (COP21) and 11th Conference of Youth.

In our seventh year of partnership with WWF Malaysia, we sponsored 200 customers to participation in the global ‘Earth Hour’ movement to raise greater environmental awareness. We also introduced a prototype solar powered charging station which is able to charge up to 16 mobile phones and four tablets after five hours of solar charging.