Receive your SIM within minimum 3 days for Peninsular Malaysia and minimum 4 days for East Malaysia
The SIM will be automatically activated.
Don't insert the SIM yet. Look out for a port out confirmation SMS from your current service provider and reply as instructed within the specified deadline (SMS reply is case-sensitive).
Ensure all your supplementary lines reply accordingly as well (if any).
Celcom
Reply PortOut YES 601XXXXXXXX
Maxis
Reply PortOut Yes 601XXXXXXXX
U Mobile
Reply PortOut Yes 601XXXXXXXX
Once your port-in is successful and you have lost connection to your current service provider, insert your new Digi SIM and start connecting.
Do not insert your new SIM yet. Look out for a port out confirmation SMS from your current service provider.
Reply as instructed within the specified deadline (SMS reply is case-sensitive).
Ensure all your supplementary lines reply accordingly as well (if any).
Celcom
Reply PortOut YES 601XXXXXXXX
Maxis
Reply PortOut Yes 601XXXXXXXX
U Mobile
Reply PortOut Yes 601XXXXXXXX
Once your port-in is successful and you have lost connection to your current service provider, insert your new Digi SIM and start connecting.
12-month contract
Get 12 months cash rebates for Spotify Premium (NP: RM14.90 per month)
Rebates will be offset against monthly bill.
12-month contract
Get 12 months cash rebates for Spotify Premium (NP: RM14.90 per month)
Rebates will be offset against monthly bill.
12-month contract
Get 12 months cash rebates for Spotify Premium (NP: RM14.90 per month)
Rebates will be offset against monthly bill.
After submitting your request to switch, it may take up to 48 working hours (Monday - Sunday, 8:00 A.M. to 10:00 P.M.) for your switch to be successful. However, it may take longer if you submitted your request the day before, or on a public holiday.
For those who have submitted their port-in request online, the porting process will begin after you have successfully received your new Digi SIM. SIM delivery will take a minimum 3 days for Peninsular Malaysia and minimum 4 days for East Malaysia.
Rest assured that there will be no disruption to your current service until the porting process is successful. You will only lose connection with your current service provider upon successful porting-in, after which you can insert your new Digi SIM and continue connecting with family and friends.
However, we advise to avoid submitting a request to switch close to, or during your travel overseas as there might be disruptions to your roaming services.
No, do not terminate your mobile service with your current service provider as your line has to be active to switch to Digi. Perform the port-in request to switch to Digi first with your existing mobile number either online or at your nearest Digi store.
You can switch up to 6 supplementary lines by following these simple steps:
Digi Store: Inform our agents that you would like to port in your supplementary lines along with your primary line during registration.
Online: After selecting your primary plan and entering your ID number and mobile number, you can add your supplementary lines and plans.
Yes, you can switch to any plan. Simply select your desired plan during sign-up at either online or at your nearest Digi Store.
Tell us what you need, and hear from us in 24 hours. No waiting in line. We'll update you via SMS or email once we've responded.
Operating hour: 7am-12am
Local: 016-221 1800
Abroad (roaming): *125#
Prefer to chat? Our chatbot will guide you, or transfer you to a live consultant, who are available 10am-7pm Mon-Sun.
Locate your nearest Digi store for in-person assistance.