Subang Jaya, 21 March, 2020 – Digi Telecommunications Sdn Bhd (“Digi”) has implemented a list of initiatives to assist related government agencies on services needed to address the ongoing Covid-19 crisis, and to help customers stay connected with their social, learning and work life during this time.
Digi is classified as an “essential service” (telecommunications) under the Government’s Movement Control Order (“MCO”), and we have mobilised our dedicated team to work around the clock to ensure network and connectivity service levels are maintained. At the same, we are providing to consumer and business customers some additional benefits to keep them connected to the things that matter most.
Maintaining availability of network services
Digi’s first priority is to maintain the high availability and quality of our network to ensure connectivity remains accessible for all, especially at residential areas, data centres, customer touchpoints, and more. We continue to invest where needed, and have teams working 24/7 during this MCO period to maintain sites, upgrade capacity, and improve coverage. This is to ensure the network is resilient in anticipation of heavier traffic from people staying and working from home. We continue working closely with the authorities to enable our teams to carry out rectification and upgrade work required to ensure service network availability is not compromised during this period.
Deploying and providing network coverage for critical areas identified by the government
We are working closely with the Malaysian Communications and Multimedia Commission (“MCMC”) and the industry to fulfill requests for additional connectivity support related to mission critical services. This includes offering added network coverage and capacity at locations such as hospitals, relief centres, police stations, key government offices, and connectivity for medical practitioners, enforcement personnel, and other parties in the frontlines of stemming the Covid-19 crisis.
Timely dissemination of information to all
To ensure Malaysians are well informed with vital information on Covid-19, we are working with authorities to disseminate health, emergency, and public interest announcements via daily SMS broadcasts to our customers. We have zero-rated the following critical service hotlines and websites for customers: Ministry of Health’s (“MOH”) Crisis Preparedness Response Centre (CPRC), MOH state branches, identified Covid-10 screening and admitting hospitals, the MCO hotline, and MOH’s official website (see complete list here). We believe we all have a role to play to ensure Malaysians heed the call of the government to stay home and follow instructions provided by the authorities.
Keeping service channels open to serve customer needs
To keep customers connected during this time, we are focused on ensuring accessibility to our services, stability of vital mobility tools and added benefits to help our customers.
Added benefits for customers focused on learning, connectivity and productivity
We are actively monitoring the Covid-19 situation and continue to work with the relevant parties to quickly implement new measures where needed in the interest of our customers, businesses, and the country. We urge Malaysians to heed the call of the authorities to stay home, and we also want to thank all medical personnel and frontliners who continue to place the nation first during this time.